Physical Requirements:   Must be physically able to operate a variety of automated office machines including typewriter, computer, telephone, copier, etc.  Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Position involves mostly sedentary work, but may require walking, standing, stooping, or climbing for brief periods of time.  Must be able to lift and/or carry weights of approximately twenty pounds.
 
Data Conception:   Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
 
Interpersonal Communication:   Requires the ability of speaking and/or signaling people to convey or exchange information.  Includes general communication with students, co-workers, and the public.  Includes the receiving of information and instructions.
 
Language Ability:   Requires the ability to read a variety of documents and reports, such as handbook, policy manual, catalog, etc.  Requires the ability to prepare documents and reports such as financial aid packages of information, time cards, general correspondence, etc., using the proper format, punctuation, spelling and grammar.  Requires the ability to communicate with students, co-workers, and supervisor, etc. with poise, voice control and confidence.
 
Intelligence:   Has the ability to apply principles of rational systems such as computer operations, and human relations, etc. in order to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
 
Verbal Aptitude:   Requires the ability to record and deliver information and to follow verbal and written instructions.
 
Numerical Aptitude:   Requires the ability to utilize mathematical formulas; add, subtract, multiply, and divide numbers; determine percentages; utilize decimals; determine time and weight; and apply algebraic principles.
 
Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape.
 
Motor Coordination:   Requires the ability to coordinate hands and eyes in using automated office equipment.
 
Manual Dexterity:   Requires the ability to handle a variety of items, office equipment, computer, typewriter, control knobs, switches, etc.  Must have minimal levels of eye/hand/foot coordination.
 
Color Discrimination:   Requires the ability to differentiate colors and shades of color.
 
Interpersonal Temperament:   Has the ability to deal with people beyond receiving instructions.  The worker needs to relate to people in situations involving more than receiving instructions.  Must be adaptable to performing under minimal stress when confronted with an emergency.
 
Physical Communication:  Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)
 
Knowledge of Job:  Has comprehensive knowledge of the practices, procedures, and purpose of the Financial Aid Department.  Has good working knowledge of clerical and secretarial practices and procedures as they apply to the position.  Has thorough knowledge of office practices and procedures and the care and use of a variety of office machines and equipment used in correspondence, general data entry and report preparation.  Has the ability to type at the required corrected rate.  Is familiar with the terminology used within the Division.  Is able to understand and apply established rules, procedures and instructions to the maintenance and preparation of financial records.  Has working knowledge of laws, rules, policies and regulations that apply to the functions of the Division.  Is able to collect, compile, and assemble information clearly and concisely.  Has the ability to apply commonsense understanding to perform repetitive tasks, and is able to use independent judgment in routine as well as occasional non-routine situations.  Is able to perform required mathematical calculations quickly and accurately.  Is able to maintain standards of accuracy in all reports and accounts.  Has the ability to perform duties without the need for close supervision.  Has the ability to perform duties under stress related to meeting deadlines, working in a fast-paced office, and interfacing with students/parents who might be angry or upset.  Is able to communicate effectively with various individuals and groups including instructors, students, Division/Department Directors, other PCC staff, etc. 
 
Quality of Work:  Maintains high standards of accuracy in exercising duties and responsibilities.   Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all College departments and divisions, co?workers and the general public.
 
Quantity of Work:  Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."
 
Dependability:  Assumes responsibility for doing assigned work and for meeting deadlines.  Completes assigned work on or before deadlines in accordance with directives, College policy, standards and prescribed procedures.  Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
 
Attendance:  Attends work regularly and adheres to College policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time?off requests.
 
Initiative and Enthusiasm:  Maintains an enthusiastic, self?reliant and self?starting approach to meet job responsibilities and accountabilities.  Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
 
Judgment:  Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives.  Identifies or assists in identifying alternative solutions to problems or situations.  Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.  Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
 
Cooperation:  Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.  Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with College policy or procedures, etc.  Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the College. 
 
Relationships with Others:  Shares knowledge with managers, supervisors and staff for mutual and  College  benefit.  Contributes to maintaining high morale among all College employees.  Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to  maintain good will toward  the College and to project a good image.  Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the College.  Emphasizes the importance of maintaining a positive image within the College.  Interacts  effectively  with higher management, professionals and the general public.
 
Coordination of Work:  Plans and organizes daily work routine.  Establishes priorities for the completion of work in accordance with sound time?management methodology.  Avoids duplication of effort.  Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.  Attends meetings, planning sessions and discussions on time.  Implements work activity in accordance with priorities and estimated schedules.  Maintains a calendar for meetings, deadlines and events.
 
Safety and Housekeeping:  Adheres to all safety and housekeeping standards established by the College and various regulatory agencies.  Sees that the standards are not violated.  Maintains a clean and orderly workplace.