The Administrative Support, Student Support Services (SSS) is a grant-funded position responsible for providing general office support and assistance for the Student Support Services Office. The position serves as program receptionist, office technology/equipment specialist, and program records manager.  Some evening and weekend hours are required for this position as well as occasional travel. The position reports to the Director, Student Support Services and has the following responsibilities:

• Performs general office duties, including answering phones, greeting visitors, scheduling appointments, preparing materials, maintaining supplies, filing and processing incoming and outgoing correspondence.
• Maintain daily office functions, operations and services. Prepare, review, and/or process forms, reports, and documents
• Develop and maintain filing systems for both the program and office.
• Create and print materials for the Student Support Services program and assist in organizing activities, meetings and workshops.
• Assists the Director with compiling and submitting federal reports and communications with the Department of Education.
• Maintain and update student information using the technology required by the Department of Education for federal compliance.
• Maintain data for program annual report and other program information
• Use technology, software, and equipment to view, enter, modify, or copy data and advance the operations of the office
• Maintain and reconcile financial records for program participants and assists with the tracking of program expenditures.
• Assist with special projects, including scheduling  and contacting students for program activities, events and conferences
• Provide high-level customer service to students and the campus community in a professional, helpful and courteous manner
• Provide policy or procedural information to program participants
• Participate in TRIO sponsored  events and conferences, as appropriate and stay  abreast of TRIO updates, research, information /actions or related topics
• Participate in the Student Support Services Program as a team member
• Coordinate travel and purchase order requests for program staff
• Maintains sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds
• Support the mission, vision, and values of the Davidson County Community College
• Performs other duties as assigned which support the purpose and initiatives of the Student Support Services program and the College.