Computer Support Technician II

Computer Support Technician II

Employer

Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400

Salary/Grade

College Scale

Benefits

Full Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Monday, October 9, 2017
Closes: Monday, October 23, 2017

Target Start Date

Wednesday, November 1, 2017

Expected Work Hours

Varys

Employment Type

Full-Time

Minimum Qualifications

An Associate degree from an accredited college in Computer Technology or Network Communications Technology or equivalent and a minimum of one year of experience troubleshooting and repairing PCs and peripherals.

Three years of increasingly responsible experience working with computers and application software related to assigned area of responsibility.

Demonstrated technical expertise in support of operating systems and other software required.

Ability to work under pressure on multiple tasks, completing them accurately and in a timely manner.

Principles of data communications. Installation, configuration, operation, maintenance, troubleshooting, and diagnosis of computer hardware, software, and peripheral equipment.

Extensive knowledge of multiple versions of windows products based on campus standards.

Extensive knowledge of computer workstation/desktop hardware, software, and peripherals based on campus standards.

Troubleshooting, problem-solving techniques and repair techniques.

Basic Internet access, search and downloading techniques.

Current and emerging social, mobile technologies hardware, software, and operating systems.

Accepted safety practices when dealing with electronic devices and equipment.

Basic record keeping procedures. Assist in performing maintenance and repairs on assigned computers.

Ability to effectively work with a wide variety of people.

Communicate clearly and concisely, both orally and in writing.

Preferred Qualifications

None

Position Description

Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for two Computer Support Technician II positions. The position’s responsibilities require independent analysis, communication and problem-solving. Duties are performed with little supervision and require initiative and judgment.

Duties

To provide technical and support services in the installation, configuration, operation, maintenance and troubleshooting and diagnosis of computer hardware, software and peripheral equipment. To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions. To assist in the maintenance and reporting related to hardware and software inventory database.

Provide assistance and instruction to students, faculty, and staff on technical matters appropriate to assigned area. Interpret and apply College policies, procedures, rules, and regulations. Read, understand, and interpret hardware and software manuals, apply such information as appropriate. Work independently or as part of a team if needed to resolve problems; be available “on-call” to resolve problems after normal business hours and on weekends, as needed. Recognize research and diagnose hardware and software problems, repair when possible. Access the internet to download software patches and other appropriate software. Provide training in the use of computer, software, and peripheral equipment. Maintain job-related records and prepare reports. Safely operate and care for tools, equipment and materials used in the diagnoses and installation of computers and peripherals. Plan, organize and prioritize work with a minimal amount of supervision. Establish and maintain effective working relationships with those contacted in the course of work.

Minimum Qualifications

An Associate degree from an accredited college in Computer Technology or Network Communications Technology or equivalent and a minimum of one year of experience troubleshooting and repairing PCs and peripherals.

Three years of increasingly responsible experience working with computers and application software related to assigned area of responsibility.

Demonstrated technical expertise in support of operating systems and other software required.

Ability to work under pressure on multiple tasks, completing them accurately and in a timely manner.

Principles of data communications. Installation, configuration, operation, maintenance, troubleshooting, and diagnosis of computer hardware, software, and peripheral equipment.

Extensive knowledge of multiple versions of windows products based on campus standards.

Extensive knowledge of computer workstation/desktop hardware, software, and peripherals based on campus standards.

Troubleshooting, problem-solving techniques and repair techniques.

Basic Internet access, search and downloading techniques.

Current and emerging social, mobile technologies hardware, software, and operating systems.

Accepted safety practices when dealing with electronic devices and equipment.

Basic record keeping procedures. Assist in performing maintenance and repairs on assigned computers.

Ability to effectively work with a wide variety of people.

Communicate clearly and concisely, both orally and in writing.

How to Apply

Job Post Contact

FTCC-Human Resources
910-678-7342