Closes: Monday, March 19, 2018
Target Start Date
Expected Work Hours
Associate Degree from an accredited college with major course work in accounting or a closely related field; or equivalent and two years of increasingly responsible general clerical experience including one year of accounting clerical or related experience. Must possess both written and oral communication skills. Must have expert efficiency in Microsoft Office and operational functions of a personal computer.
Experience working with Title IV Financial Aid Regulations
Computer Programming skills a plus
Fayetteville Technical Community College is seeking qualified applicants for this full-time position. This position will provide information and assistance to students regarding the school’s Title IV Financial Aid program. Qualified candidates will possess excellent computer programming skills, accounting skills, communication skills both written and oral and organizational skills. The appropriate candidate should possess exemplary customer service skills and will coordinate activities with other college divisions, federal and state agencies, institutions and various lenders. The candidate will also perform various other duties as assigned.
The successful candidate will:
Serve as a primary contact for students and parents with financial aid related questions.
Advise students and families regarding financial aid programs, provide good counsel, make good professional judgments and provide quality service.
Maintain current knowledge and understanding of State and Federal regulations regarding financial aid and student financing, and interpret those regulations effectively.
Participate in professional development activities to stay current in regulatory matters, current trends and industry best-practices.
Develop professional relationships with regulatory agencies, funding providers, other on-campus departments, and other educational institutions in order to facilitate the effective processing of financial aid and the delivery of exceptional customer service.
Review Satisfactory Academic Progress appeals and exercise judgment for positive appeals.
Coordinate, monitor, and pro-actively troubleshoot activities and functions within the Financial Aid Office which impact the accuracy, timeliness, and effectiveness of office operations and customer service.
Research complex problems and discrepancies in students’ financial aid and/or payment records.
Field requests and inquiries from faculty, administrative staff, and students regarding account dispositions.
Administer financial aid award packages, input data, assign account codes, make any adjusting entries to assigned funds and accounts.
Prepare applicable financial aid reports related to assigned area of responsibility.
Answer questions, give advice, and coordinate with other departments and outlying locations regarding financial aid awards, activities, transactions and related policies and procedures.
Exhibit exemplary customer services skills
Other duties as assigned and necessary for maintenance of timely and accurate operations and customer service.
How to Apply
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