Financial Aid Officer II

Salary

$38,400.00 - $40,400.00 Annually

Location 

New Bern, NC

Job Type

Full-Time

Job Number

2023-00060

Division

Students

Department

Student Services

Opening Date

09/25/2023

Closing Date

10/13/2023 5:00 PM Eastern

• DESCRIPTION
• BENEFITS

Occupational Summary

The Financial Aid Advisor II manages and assist students with the Financial Aid process to include assistance with FAFSA, Scholarships and Grants.  This position works closely with the Foundation and Financial Services to perform scholarship maintenance activities.

Essential Duties & Responsibilities

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email 
• Provides information to students regarding financial aid programs, eligibility requirements, and application processes; interprets and explains the College’s financial aid policies and procedures to students, parents and the general public
• Sends correspondence to students regarding incomplete or missing information in their files
• Processes student aid applications electronically; verifies, submits corrections, and packages financial aid awards
• Completes verifications, resolves comment-codes, obtains documents, and makes necessary corrections in ISIRs in compliance with federal and state regulations
• Ensures compliance with all Title IV regulations regarding aid eligibility
• Administers the scholarship program including the selection and awarding of assigned scholarships
• Maintains and updates Academic Works, the electronic scholarship database, for accuracy and compliance
• Routinely updates the Foundation Office on the scholarship program
• Generates reports on scholarships funds and participation as needed
• Administers the Childcare Program including receiving applications and awarding funds
• Maintains the Childcare Program budget within regulations and compliance    
• Assists with Financial Aid presentations in the community and on campus
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

Minimum Qualifications

Bachelor's degree in Business Administration, Accounting, or closely related field from a regionally accredited institution of higher learning.

Two (2) years’ full-time administrative work experience in a professional environment.

Preferred:
Master’s degree from a regionally accredited institution of higher learning.

Experience using Colleague.

Community college experience in student financial aid programs.

Knowledge, Skills and Abilities

Knowledge

• Knowledge of federal, state and college financial aid regulations and guidelines
• Knowledge of basic tax forms
• Knowledge and understanding of student financial needs
• Knowledge of FERPA requirements
• Knowledge of basic mathematical and accounting principles

 
Skills

• Demonstrates proficiency in a variety of Windows-based computer programs relative to performing responsibilities, including Microsoft Word Excel, and PowerPoint
• Demonstrates organizational skills to plan, organize and implement assigned responsibilities
• Works effectively in a team environment with a customer service focus
• Understanding, interpreting and applying laws, regulations and procedures concerning financial aid programs

 
Abilities

• Ability to multi-task, organize, prioritize and follow multiple projects and tasks through to completion with an attention to detail
• Work independently in meeting various time deadlines and work pressures with frequent interruptions
• Communicates effectively, both verbally and in writing to convey ideas, facts and information effectively and accurately to employees, students, parents and the general public
• Maintain effective working relationships with those contacted in the course of work
• Ability to handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels