Financial Aid Associate

Financial Aid Associate

Employer

Randolph Community College
629 Industrial Park Ave
Asheboro, NC 27205
Phone: 336-633-0200

Salary/Grade

$29,002.00 - $34,445.00

Benefits

Full Time Benefits

Job Category

  • Professional

Application Period

Opens: Thursday, July 27, 2017
Closes: Friday, August 25, 2017

Target Start Date

Friday, September 1, 2017

Expected Work Hours

TBD

Employment Type

Full-Time Position

Minimum Qualifications

Required:

  • Associate Degree in business administration, accounting, or related field.
  • One year of experience working in customer service.

Preferred Qualifications

  • Bachelor’s Degree in business administration, accounting, or a related field.
  • Two years of experience working in a financial aid office.
  • Two years of experience working with the financial aid in the North Carolina Community College’s student information system.
  • Two years of experience working with veterans affairs education benefits.
  • Two years of experience working with document imaging software.

Position Description

The Financial Aid Associate will be part of a team tasked with administering the college's need-based and merit-based student aid programs.  The Financial Aid Associate assists in planning, coordinating, and implementing the financial aid and veterans affairs program of the college, and assists students in obtaining information about and applying for financial aid and veterans education benefits.

Financial Aid/Veterans Affairs Program Coordination

  • Comply with all federal/state/institutional requirements and advise senior staff on necessary actions to maintain compliance.
  • Assist students that apply for financial aid and/or veteran’s education benefits, make corrections when necessary, and answer general financial aid and/or veterans education benefit questions.
  • Maintain applicant files, check forms for completion, and review files for completion and accuracy.
  • Ensure duties/processes, as assigned, are completed according to regulatory requirements and institutional expectations (e.g., Return to Title IV Calculations, Verification, Awarding, etc.)
  • Coordinate financial aid or veterans affairs programs, as assigned, to ensure exemplary customer service, as well as compliance (e.g., work study, childcare, scholarships, private education loans, etc.)
  • Help maintain student records in the Colleague system.
  • Assist with registration duties and adjusts awards according to enrollment status.
  • Prepare and deliver presentations, if requested, for financial aid functions (e.g., financial aid awareness nights, FAFSA Day, Veterans Benefits Fair, etc.)
  • Review methods of processing and reporting for improving efficiency.
  • Provide timely and accurate clerical functions to support the Office of Financial Aid and Veterans Affairs and ensure the duties of the office are fulfilled.
  • Work closely with outside agencies to ensure requests are completed in a timely manner.
  • Assist the Office of Financial Aid and Veterans Affairs in the Satisfactory Academic Progress evaluation and preparation of student notifications each semester.
  • Provide updates, as necessary, for the Policies and Procedures manual.
  • Review programs of study, transcript status, awards, certifications, etc. to ensure compliance with federal/state/institutional regulations regarding financial aid and veteran’s education benefits eligibility.

     

Student Services Program Coordination

  • Provide reports as requested using available computer software.
  • Prioritize and multitask in a fast-paced, high-volume and confidential service environment while providing exemplary customer service.
  • Seize opportunities to learn new concepts and adapt quickly to change.
  • Maintain an organized approach to duties.
  • Accomplish duties independently with light supervision.
  • Help maintain document imaging files.
  • Help maintain student records in the Colleague system.
  • Assist with registration and other college-related duties.
  • Prepare and deliver presentations, as requested.
  • Work closely with outside agencies to ensure forms and/or reports are completed in a timely manner.
  • Provide updates, as necessary, for the Policies and Procedures manual.
  • Work closely with other staff to fulfill the duties expected of the office.
  • Attend appropriate meetings and serve on committees as requested.

     

Customer Service

  • Practice exemplary student customer service skills.
  • Practice exemplary colleague customer service skills.

 

 

COLLEGE REQUIREMENTS OF ALL EMPLOYEES:

  • Demonstrated excellence in written, oral, and interpersonal communication skills.
  • Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
  • An understanding of and commitment to the comprehensive community college philosophy and mission.
  • Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
  • Acts as a team player when working with any and all employees of the College.
  • Serves on institutional committees as appointed by the President.
  • Performs other duties and responsibilities as needed.
  • Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. Promote good safety habits and be compliant with OSHA safety regulations.

 

How to Apply

Interested and qualified individuals must apply online at http://www.randolph.edu/rcc-jobs.html

Position is open until filled. 

Job Post Contact

Melanie L. Avelino

Director of Human Resources

Randolph Community College

629 Industrial Park Avenue

Asheboro, NC  27205

336-633-0256