Open until filled-

Provide customer assistance and backup processing to the Financial Aid and Veterans Affairs Department. Must be detail-oriented, have great organizational skills, possess the ability to work in a fast-paced environment, work well under pressure, and provide excellent customer service. 

DUTIES AND RESPONSIBILITIES

1. Greet and assist students by answering questions and referring students to appropriate resources.
2. Assist with receiving, verifying, processing, and administering federal student aid applications via electronic data processing, processing initial applications, renewal applications, corrections, payments, and reporting.
3. Receive, interpret, and implement policies, rules, procedures, and regulations pertaining to the administration of federal, state, and local financial aid programs.
4. Assist students in completing admissions and financial aid steps and handle other matters in a confidential and customer service-oriented manner.
5. Assist directors and specialists with a variety of duties including, but not limited to, enrollment status, student file completion and verification, office and phone coverage, scholarship processing, and student volume management.
6. Knowledge of Federal Educational Rights and Privacy Acts (FERPA) rules and regulations.
7. Assist with processing financial aid applications utilizing U.S. Department of Education’s required software in addition to the State software to process student applications.
8. Assist with performing adjustments and reconciling student financial aid accounts.
9. Attend state and federal financial aid meetings to secure current information and training on regulations and procedures.
10. Counsel students and parents on programs, policies, and procedures.
11. Produce a variety of institutional documents (letters, reports, student publications, and flyers, etc.).
12. Input and maintain student files and records using College information systems.
13. Order and maintain office supplies, process requisitions and payment of bills, and process incoming and outgoing mail.
14. Stay informed of departmental, divisional, and College procedures.
15. Assist with events such as Open House, registration, financial aid presentations, and graduation.
16. Perform other duties, responsibilities, or special projects as assigned by the immediate supervisor or the Vice President for Student Affairs.
17. Evening and weekend work hours will vary depending on College needs, registration, and special events.