Closes: Thursday, September 21, 2017
Target Start Date
Expected Work Hours
Associate’s Degree in Computer Information Technology, Computer Technology, Computer Information Systems, Integration, Networking Technology, or related area. Five years of progressive experience in the information technology field including at least two years of experience in the area of Technology Support related work.
Bachelor’s Degree in one of the above listed areas. Five years of experience in the information technology field including at least two years of experience in the Technology Support related work. Bilingual.
This position is responsible for the leadership of a professional IT staff and the management of various monetary and technical resources assigned to the Department for the purpose of providing support to the unit’s customers. The manager is responsible for recruiting, mentoring, counseling, and the disciplining of the employees within the department. Further, the manager is responsible for professional growth and development of the department’s staff competencies and technical knowledge. The manager may employ a number of strategies for supervising employees and may supervise staff directly and/or occasionally through another manager; day-to-day tasks may be delegated to a self-directed staff. The manager understands technology used in the technical support operations and its role within the enterprise and continuously evaluates new technology for deployment within the enterprise. The manager is responsible for planning and directing activities as appropriate in the department. She/He may be responsible for budget oversight and planning, providing input to higher-level managers regarding direction of work within the department, and participating in the development of strategic direction for the organization. The manager contributes to the development of, and enforces operational standards for the department.