Closes: Monday, August 14, 2017
Target Start Date
Expected Work Hours
A Bachelor Degree from an accredited college in a business-related field, education, technology, and/or counseling or equivalent with two years of experience to include counseling, advising, customer service or teaching.
Military related experience preferred (E5 or higher)
Fayetteville Technical Community College is seeking qualified applicants for this full-time position at the FTCC Fort Bragg office. The ability to effectively work in a fast paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential to this position. Qualified candidates will possess excellent computer skills, demonstrate evidence of a career that includes flexibility and willingness to change; open-mindedness, fairness and the ability to see multiple perspectives; a willingness to take risks, and willingness to accept responsibility for professional and personal growth
Greet visitor face-to-face and/or virtual; respond to informational requests on programs and services; answer telephones; receive and route mail.
May or may not exercise direct supervision, but assumes lead responsibility in the absence of the direct supervisor.
Serve in a lead capacity over Military Services programs/processes; review/interpret and audit/support the work of designated clerical staff in assigned area of responsibility; establish work procedures and processes after consulting with immediate supervisor.
Complete intake/advising/counseling/ registration/testing sessions with potential students, advising them of school, Military, and Tuition Assistance.
Process compliance checks through file reviews and/or audits initiate corrections/changes to include degree audits.
Partner with the Office of Marketing and Public Relations and the FTCC Webmaster to identify requirements, materials, and target cohorts for the marketing and promotion of FTCC military and related programs.
Participate in any type of compliance surveys sponsored by the military such as supervisory visits by the State Approving Agency.
Assist in catalog approval process for State Approving Agency.
Attend and present training, marketing and information sessions.
Review and suggest/develop changes or corrections in policy to ensure state and Military compliance with auditing procedures as well as federal, state and local guidelines.
Process and monitor state and local federal funding applications, reports, grant applications, and program operations to ensure cost effectiveness and efficiency.
Assist in the development and maintenance of efficient and reliable data management systems.
Maintain up-to-date information of military offerings and records through the GoArmyEd portal as well as work daily with sensitive student information adhering to FERPA guidelines and SOCADrequirements.
Maintain knowledge of PRIME programs and GoArmyEd Portal operations as they pertain to SOCAD and Military Services Office functions.
Perform related duties as assigned.
Have Knowledge of:
The Active Military benefits and to which students they will apply.
Operational characteristics of computers and related equipment.
Interpret and apply policies and procedures and make suggestions for improved processes.
Use standard office equipment including, telephone system, and computer equipment.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with diverse groups/those contacted in the course of work.
Work cooperatively with other department, divisions, and officials of the college, Veterans Administration and the Army Education Center at Ft. Bragg
Work independently in the absence of immediate supervisor.
How to Apply
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