Main Campus - Smithfield, North Carolina
Closes: Monday, March 26, 2018
Target Start Date
Expected Work Hours
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Minimum: Bachelor's degree in computer science or related field.
Experience Minimum: 2 years of experience in a Network Services department. Experience should include:
- One year experience with Information Systems Security.
- One year performing network design and network engineering functions.
- One year experience administering infrastructure electronics such as routers, switches and VPN devices.
- One year administering bandwidth management devices such as Packeteer's Packet Shaper.
- Experience administering intrusion detection systems and using protocol analyzers.
- Experience with DHCP, DNS, remote services and WINS services.
A technical-management position which is responsible for providing operational direction and support for the College's infrastructure accounting systems security program within the Department of Information Technology. This position leads the section that provides key technical infrastructure information security and second-level customer support services for the College's electronic infrastructure appliances, telephone, VoIP systems, computers and related devices. Work assignments are usually received from project requests, the supervisor or self-initiated. This position is responsible for planning, designing, engineering, implementing, monitoring, analyzing, troubleshooting and managing the College's network physical and electrical infrastructure and associated security posture. These responsibilities require interaction with senior and departmental managers across the divisions for planning and coordination. Changes in College plans or implementation often requires information system security considerations and site-surveys (pre-planning), planning (such as cross-departmental coordination and schematic/diagram markup), and post-project documentation in the areas of system documentation. Other work requests come in as projects from committees and facility expansion/update efforts where infrastructure designs require temporary modification and/or permanent alteration to accommodate growth or changes in College activity.
This position is responsible for the security posture of the network and provides risk analysis document reviews, manages the identity management and access authorization program, monitors for security breaches, monitors Payment Card Industry (PCI) compliance, maintains and updates response programs and processes, evaluates and responds to cyber-attacks, and in some cases, gathers data and evidence to be used in prosecuting cybercrime.
The Network Engineer participates in periodic strategic planning efforts and often serves as a resource to committees and other divisions/departments seeking to utilize automation to make tasks or processes more efficient while extending the reach of the College. This position responds to after-hours requests for network resource failure support. Some night and weekend work required.
Knowledge & Responsibilities:
- Develop plans and guidelines to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
- Serves as the technology contact for the College's Payment Card Industry (PCI) compliance program.
- Insure the necessary network scans are performed to maintain PCI compliance.
- Review, report on, and lead efforts to have corrected abnormal network security scan results.
- Manage and maintain the College' Incident/Vulnerability Reporting Programs.
- Coordinate vendor and non-employee requests for access to the College's network/resources.
- Monitor current reports of computer and network viruses to determine when to insure systems have up-to-date virus protection.
- Perform risk assessments and execute tests of infrastructure related data processing systems to ensure functioning of data processing activities and security measures.
- Assist other units of the College in their risk analysis assessments.
- Maintain and update response programs and processes.
- Evaluate and respond to cyber-attacks.
- Establish procedures to protect data and evidence for use in prosecuting cybercrime.
- Serve as a member of the vulnerability crisis management and related teams.
- Document computer security and emergency measures policies, procedures, and tests.
- Plan, manage, document, and implement the introduction of new automation into the JCC network environment while working with other division(s)/department(s) desiring the new features/capabilities.
- Leads and manages the network customer support efforts.
- Budgets for infrastructures support and equipment.
- Works with other divisions/departments on projects/issues related to the security, infrastructure, telephone system, and customer care. Documents efforts, progress and completion.
- Programs infrastructure electronics to provide desired circuit performance and results.
- Designs, updates, and modifies the College's voice, video and data infrastructure to meet needs.
- Captures and analyzes infrastructure traffic to maintain peak efficiencies.
- Administers the core and outlying hubs and switches.
- Administers the College's remote access systems such as the Virtual Private Network (VPN) and other remote access systems.
- Administers the College's security devices such as firewalls, intrusion protection systems, and bandwidth management systems.
- Uses specialized network management tools such as protocol analyzer and network management software to maintain and analyze overall circuit performance.
- Analyses network protocols and traffic patterns as part of network troubleshooting efforts.
- Analyzes vendor hardware and software for performance, fit and recommends solutions.
- Diagnoses infrastructure and computer malfunctions.
- Installs or assists contractors with the installation of infrastructure components such as routers and concentrators.
- Performs routine backups of infrastructure electronics configurations.
- Assists with network wiring installation.
- Documents voice, video, and data network and maintains associated continuity binders.
- Enters and maintains service requests in the College's Help Desk system
- Performs periodic travel between campus sites.
- Performs periodic weekend and after-hours work.
- Researches feasibility, capability to implement and sustain, and impact of new technology on the current technological environment.
- This job has no supervisory responsibilities.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should be proficient in Word, Excel, Power Point, Access, protocol analyzer, network diagramming, linux, Unix, SNMP, SMTP and LAN/WAN router configuration.
Certificates, Licenses, Registrations
A valid NC driver's license
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and fingers; and reach with hands and arms and is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or more up to 50 pounds. Specific vision abilities required by this job include close vision, ability to determine color, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
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