Closes: Sunday, October 1, 2017
Target Start Date
Expected Work Hours
Associate's degree with course work emphasis in microcomputer systems technology, networking, or related field; supplemented by one to two years previous experience and/or training involving technical support of personal computers and peripherals; or an equivalent combination of education, training, and experience.
See minimum qualifications
Under general supervision, the purpose of the position is to provide technical support of application and networking software and computer hardware for Pitt Community College. Employees in this classification perform technical work and some supervisory work. Position is responsible for performing software and hardware installation and maintenance; diagnosing computer problems; and documenting and tracking work requests. Performs related work as directed.
Performs maintenance of computer hardware and software; gathers information concerning user's situation; diagnoses problems of the computer; refers to documentation or external resources to resolve situations. Helps supervise and monitors Lab Assistants for campus computer labs.
Installs computers and related peripheral devices and software.
Documents and tracks work requests generated by the Help Desk and helps supervise part-time technicians.
Assists faculty and staff in matching desired computer functions with available resources; recommends purchases for the most efficient and effective use of computer systems.
Receives and/or reviews various records and reports including inquiries, issues, records, reports, correspondence, memos, etc.
Prepares and/or processes various records and reports including reports, records, correspondence, etc.
Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.
Operates a variety of office equipment such as computer, printer, telephone, calculator, etc.
Uses general office supplies.
Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.
Performs related duties as directed.