Student Enrollment Specialist

Student Enrollment Specialist

Employer

Davidson County Community College
297 DCCC Road
Thomasville, NC 27360
Phone: 336-249-8186

Job Location

PHYSICAL ADDRESS:

Davidson County Community College
297 DCCC Road
Thomasville, NC 27360

(Located between Thomasville and Lexington off of Hwy 29/70)

Salary/Grade

$27,746 - $36,070 annually based on candidate's experience, education, and the state budget

Benefits

State of NC Full-time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, April 12, 2018
Closes: Wednesday, May 2, 2018

Target Start Date

Friday, June 1, 2018

Expected Work Hours

As required to meet the needs of the facility.

Reports to

Lead Enrollment Counselor

Employment Type

Full-time Technical Support

Minimum Qualifications

  • Associate's degree from a regionally accredited institution
  • Customer service work experience with a demonstrated concern for and delivery of exceptional customer support.  Preferred experience in financial aid, admissions, or other related student services area within a higher education setting
  • Ability to communicate clearly and effectively with diverse groups of people in both oral
  • and written formats
  • Ability to thoroughly assist with the informational needs of individuals
  • Proven leadership ability in working with students and the general public
  • Skill in the use of computers (MS Office 2007) and commitment to using technology
  • Ability to work effectively with others
  • Ability to provide leadership in anticipating and responding to change
  • Familiarity with and appreciation for the mission of a comprehensive community college
  • Effectiveness in the following College organizational competencies:
    • Translating College purpose, values, and vision into organizational action
    • Collaborating and facilitating
    • Creating and innovating
    • Anticipating and responding to change
    • Providing vision and leadership 

Preferred Qualifications

ALL OF THE ABOVE

Position Description

 

SUMMARY:

The Student Enrollment Specialist is responsible for communicating enrollment information and providing enrollment services to students.  The specialist will assist students and visitors by providing general information about admission, financial aid, and student records from the front desk in the Enrollment Center.  The specialist reports to the Lead Enrollment Counselor and has the following responsibilities:

RESPONSIBILITIES:

  • Provide student-centered, excellent customer service, welcoming students, faculty, and staff in person and through telephone and email 
  • Maintain current knowledge of enrollment matters including application processes for admissions and financial aid, academic programs, paperwork needed to support applications, and procedures for course schedule changes and transcript requests 
  • Provide prospective students with guidance on completing admission, financial aid, and other related enrollment paperwork by assessing needs and asking appropriate questions 
  • Assist students in using the College website to answer general questions, locate forms, complete admission applications, complete the Free Application for Federal Student Aid (FAFSA), access StormTrac and other related sites such as Blackboard and Google Student e-mail account, CFNC, etc. 
  • Prepare test slips for students who require placement testing in the Learning Commons 
  • Receipt enrollment documents submitted by students (applications, transcripts, test scores, financial aid supporting documents, etc.) in the student information system, evaluate for completion and forward to the appropriate counselor 
  • Respond to Call Center tickets and answer Enrollment Center calls, returning voicemail and email messages as quickly as possible 
  • Assist with various recruitment and outreach campaigns by contacting students via email and phone 
  • Prepare all types of out-going student communications for Enrollment Services
  • Maintain confidentiality of student records by following FERPA regulations, carefully monitoring student records at the workstation for security, and properly store all student records 
  • Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds 
  • Participate in campus visitation programs, new student orientations, campus retention programs, and commencement events 
  • Perform other duties as assigned which support the mission and initiatives of the College

 

QUALIFICATIONS:

Required:

  • Associate's degree from a regionally accredited institution
  • Customer service work experience with a demonstrated concern for and delivery of exceptional customer support.  Preferred experience in financial aid, admissions, or other related student services area within a higher education setting
  • Ability to communicate clearly and effectively with diverse groups of people in both oral
  • and written formats
  • Ability to thoroughly assist with the informational needs of individuals
  • Proven leadership ability in working with students and the general public
  • Skill in the use of computers (MS Office 2007) and commitment to using technology
  • Ability to work effectively with others
  • Ability to provide leadership in anticipating and responding to change
  • Familiarity with and appreciation for the mission of a comprehensive community college
  • Effectiveness in the following College organizational competencies:
    • Translating College purpose, values, and vision into organizational action
    • Collaborating and facilitating
    • Creating and innovating
    • Anticipating and responding to change
    • Providing vision and leadership

ADA SUMMARY:

ADA requirements for this position include critical thinking skills with the ability to process information and exercise good judgment; ease of mobility within the work environment and other areas of campus and College locations; travel between campus locations may be required; and effective use of all forms of communication (written, oral, visual, auditory), including use of computers.

APPLICATIONS MAY BE FILED ONLINE AT:

http://www.davidsonccc.edu/Employment
 

Position #2018-00020
STUDENT ENROLLMENT SPECIALIST

How to Apply

APPLICATION MUST BE SUBMITTED ON DCCC WEBSITE:     For complete job description and the electronic application, please go to the employment page of our website, http://www.davidsonccc.edu\Employment, click on Search Jobs Icon, then select position title TO SUBMIT THE ELECTRONIC APPLICATION.  Note:  We do not accept resumes without the completed application.

Application Requirements:

1) Complete online application

2) Cover letter, stating your qualifications related to (a) position responsibilities and qualifications and (b) College purpose, vision, and organizational competencies (a resume is NOT a cover letter)

3) Unofficial transcripts from a regionally accredited institution (uploaded with application, sent electronically, faxed or mailed.)   International transcripts must be evaluated by WORLD EDUCATION SERVICES (WES).   Official transcripts are required within 30 days of employment. 

Job Post Contact

Eleanor Brewer,  Administrative Support Staff, Human Resources

Davidson County Community College

336-249-8186 ext. 6360

Fax:  336-249-1933

hr@davidsonccc.edu