Student Services Specialist
Employer
McDowell Technical Community College
54 College Drive
Marion, NC 28752
Phone: 828-652-6021
Job Location
54 College Drive, Marion, NC
Salary/Grade
commensurate with experience
Benefits
regular college benefits
Job Category
- Professional
Application Period
Opens: Tuesday, March 21, 2023
Closes: Friday, April 14, 2023
Closes: Friday, April 14, 2023
Target Start Date
Monday, May 1, 2023
Expected Work Hours
Daytime hours with additional hours as needed
Reports to
Director of Student Services/Registrar
Employment Type
full-time permanent
Minimum Qualifications
Knowledge of:
FERPA (Family Educational Rights and Privacy Act) as it relates to higher education documentation and confidential records.
Higher education practices.
Ability to:
- Perform related work as required.
- Independently problem-solve.
- Utilize technology and computer software such as Microsoft Office Suite and integrated data systems (i.e. Ellucian Colleague).
- Multitask and remain organized.
- Communicate clearly and concisely, both orally and in writing.
Minimum Education/Training
- An Associate in Applied Science Degree in Business or related area.
Preferred Qualifications
- Bachelor’s degree in Business or related area.
- Experience using an integrated data system such as Ellucian Colleague, Informer, and/or Watermark.
Position Description
Specific Responsibilities:
- Perform a wide variety of responsible clerical, technical, administrative and office support duties in support of the Student Services department.
- Provide welcoming and high quality customer service, both in-person and by telephone; screening and directing a high volume of telephone calls; taking and relaying messages; responding to emails; answering questions from students, employees and the general public.
- Maintain strict confidentiality of student records and other materials or information of a confidential or sensitive nature as it relates to FERPA (Family Educational Rights and Privacy Act).
- Follow current policies, procedures and regulations for Student Services, Student Success, and Financial Aid.
- Assist students with general questions in relation to completing Residency Determination, Application for Admissions, Application for Federal Financial Aid, and/or Scholarship Applications.
- Assist with registration processes in Student Services.
- Receive and process incoming transcripts and outgoing transcript requests.
- Process student data changes including: major changes, address changes, and name changes.
- Process Admissions applications and acceptance letters, including Career & College Promise applicants.
- Update and scan records; pull and re-file records; purge inactive records and file according to document retention policy and procedures.
- Prepare purchase requisitions and orders supplies for the Student Services department.
- Maintains accurate new student data worksheets in collaboration with onboarding coaches.
- Other duties as assigned by the Director of Student Services & Registrar
How to Apply
Submit an MTCC application and resume:
Via email to- Breanna Wilson
Via mail to-
Breanna Wilson
McDowell Technical Community College
54 College Drive
Marion, NC 28752
In-person to- Breanna Wilson, MTCC, 54 College Drive (Marion, NC), Cedar Building, Business Office
Offers of employment are contingent upon receipt of official transcripts.
If you have questions, contact Breanna Wilson by email, phone or fax:
email: Breanna Wilson
phone: 828-652-0618
fax: 828-659-0401