In support of the overall construction trades programs, the Success Coach will coordinate, develop, enhance, and offer academic advising, planning, and support to students seeking enrollment and/or enrolled in the Trades programs. In addition, the Success Coach for Trades will serve as an academic advisor as well as support and facilitate engagement and outreach programs. This position requires excellent communication skills and attention to detail. This position reports to the Success Coach Director.

ESSENTIAL JOB FUNCTIONS:

• Serve as a point of contact for general inquiries concerning the Trades programs.
• Provide academic advising for students enrolled or seeking enrollment in Trades programs.
• Support and facilitate Trades engagement and outreach programs.
• Assist with Trades retention efforts, including early alert interventions.
• Collect and report data related to Trades advising and enrollment to support campus-wide initiatives and annual planning.
• Contact out-of-state students with information about program compliance and licensure requirements.
• Provide an honest, safe, confidential, and respectful environment where students can ask questions, express concerns, and discuss interests.

OTHER DUTIES:

• Serve as a point of contact for general inquiries concerning the Trades programs.
• Serve as Academic Advisor to prospective students seeking enrollment and to those currently enrolled in a Trades program.
• Create and maintain student educational plans.
• Advise and register students. (Must contact assigned advisees at least 3 times a semester.)
• Contact students as needed to make sure they remain on their career path.
• Work with Student Success to obtain call lists for advisees who have been deregistered or have withdrawn from classes.
• Facilitate and document communication with advisees.
• Assist in the creation and distribution of recruitment materials.
• Attend Outreach events along with other advisors and representatives to help promote college programs.
• Maintain appropriate records and assist in generating relevant reports.
• Assist the Trades programs with planning Advisory Board Meetings.
• Assist with creating and maintaining the Trades webpages.
• Work with the program head, advisors, and Student Services to contact active advisees who are close to degree completion; students no longer enrolled but close to degree completion; and all degree applicants.
• Work with the coordinator of New Student Orientation (NSO) to coordinate meetings with students at the end of their NSO session.
• Work with financial aid (FA) to resolve issues related to students receiving postcards for classes not covered by FA.
• Attend meetings and training with the Success Coaches to create a seamless advising experience for all students.
• Work with Student Services to update and accurately maintain advisor names on student accounts.
• Regularly utilize SCC’s electronic media such as email, advising and registration software, and the learning management system (LMS) as appropriate and necessary to fulfill duties.
• Attend School meetings and faculty/staff meetings.
• Attend/participate in conferences and workshops as appropriate both on and off campus.
• Serve on a variety of campus committees and participate in campus activities.
• Perform other duties as assigned.

JOB TRAINING:

Required Position Training to be completed in the first year of hire:

• Colleague/Datatel Training
• Early Alert Training
• Self-Service Training
• New Student Orientation
• Advising Training
• Policy/Procedure Training
• Onboarding Training

Suggested Training:

• Canvas Training
• EDGe
• School Dude
• Webcam/video conference training.