Telecommunicator, Campus Police (2nd Shift)

Telecommunicator, Campus Police (2nd Shift)


Guilford Technical Community College
601 East Main Street
Jamestown, NC 27282
Phone: 336-334-4822

Job Location

Multiple Campuses


Commensurate with experience



Job Category

  • Service/Maintenance

Application Period

Opens: Thursday, July 27, 2017
Closes: Sunday, December 31, 2017

Target Start Date

Thursday, July 27, 2017

Expected Work Hours


Employment Type


Minimum Qualifications

Educational & Certification Requirements:

* A high school diploma or equivalent is required.

* Must be DCI certified or able to be certified as a DCI operator.

* Must be NCAWARE certified or able to be certified as an NCAWARE operator.

* Associate Degree in a related area with considerable relevant experience is preferred.

Knowledge, Skills, Abilities & Professional Experience:

* 3 years of experience working as front line administrative support or call center operator.

* Preferred: experience with Computer Aided Dispatch systems as a call intake or call dispatching operator, i.e. 911 Center operator.

* Preferred: experience in proper protocol for Police radio communication, i.e. 10-code knowledge, experience with police radio systems.

* Excellent computer skills in word processing and spreadsheets with the willingness to increase these skills.

* Ability to use phone system, calculator and two-way radio.

* Strong communication skills, problem solving ability, and the ability to work well with student, faculty, staff and the general public.  

* Thorough knowledge of college rules, regulations and directives.

* Thorough knowledge of departmental directives.

* Considerable knowledge of the college campuses.

* Ability to represent the Campus Police Department in a professional and dignified manner.

* Ability to exercise sound judgment in routine and emergency situations.

* Ability to work with a minimum of supervision.

* Ability to exercise sound judgment in routine and emergency situations.

* Ability to remain calm under pressure and during emergencies.

* Good organizational skills.

* Ability to communicate well, both orally and in writing.

* Ability to deal well with students, faculty, staff and the public in a college environment.

* Ability to manage time, prioritize work and meet deadlines. 

* Ability to make sound, independent decisions.

* Ability to work as a team member.

* Ability to exercise mature judgment in emergency situations and related activities.

* Ability to see, hear and speak is required to communicate with students, faculty, staff and the general public.

* Mobility necessary to accomplish assigned tasks.

* Ability to physically operate and handle departmental equipment, to include copier, computers, calculator, etc.

* Ability to lift, bend, climb, and run.

Preferred Qualifications

See above minimum requirements.

Position Description

The jobholder serves as the Telecommunicator to the police officers in the Campus Police Department, as the department dispatcher and call taker as assigned for first or second shift. The jobholder also provides customer service to students, faculty/staff and the general public both in person and by phone. This position serves as backup for the Administrative Assistant position for administrative support for officers and the public as needed. The jobholder must also work effectively with the all areas of the college and employees of the Campus Police Department.   

How to Apply

For the complete job description and to apply:


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