Closes: Monday, August 14, 2017
Target Start Date
Expected Work Hours
Bachelor’s degree from an accredited college in business-related, education, technology, and/or counseling field, or equivalent and two years of experience to include counseling, advising, customer service, or teaching.
Military-related experience preferred (E5 or higher)
Fayetteville Technical Community College is seeking qualified applicants for this full-time position to perform complex and varied technical work related to providing student assistance in the Veterans Services Office; to provide information to students, faculty, and staff on veterans programs and services; and to act as a certifying official for military educational benefit programs.
Qualified candidates will possess excellent computer skills, demonstrate evidence of a career that includes flexibility and willingness to change; open-mindedness, fairness and the ability to see multiple perspectives; a willingness to take risks, and willingness to accept responsibility for professional and personal growth.
Duties may include, but are not limited to, the following:
Greet Veterans Services Office visitor face-to-face and/or virtual; respond to informational requests on programs and services; answer telephones; receive and route mail.
May or may not exercise direct supervision, but assumes lead responsibility in the absence of the direct supervisor.
Serve in a lead capacity over Veterans Services programs/processes; review/interpret and audit/support the work of designated clerical staff in assigned area of responsibility; establish work procedures and processes after consulting with immediate supervisor.
Complete intake/advising/counseling/ registration/testing sessions with potential students, advising them of school, Military, VA benefits and requirements for the use of the GI bill/Tuition Assistance.
Maintain knowledge of Military or VA and state regulations to include reviews and updates of changes as they pertain to VA certifications.
Process compliance checks through file reviews and/or audits initiate corrections/changes to include degree audits.
Partner with the Office of Marketing and Public Relations and the FTCC Webmaster to identify requirements, materials, and target cohorts for the marketing and promotion of FTCC military, veterans and related programs.
Participate in any type of compliance surveys sponsored by the military or VA such as supervisory visits by the State Approving Agency.
Assist in catalog approval process for State Approving Agency.
Attend and present training, marketing and information sessions.
Review and suggest/develop changes or corrections in policy to ensure state and Military/VA compliance with auditing procedures as well as federal, state and local guidelines.
Process and monitor state and local federal funding applications, reports, grant applications, and program operations to ensure cost effectiveness and efficiency.
Assist in the development and maintenance of efficient and reliable data management systems.
Perform related duties as assigned.
Have Knowledge of:
Federal and state laws as they pertain to the certification of veteran students.
The various chapters of VA educational benefits or Active Military benefits and to which students they will apply.
Operational characteristics of computers and related equipment.
Interpret and apply policies and procedures and make suggestions for improved processes.
Use standard office equipment including, telephone system, and computer equipment.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with diverse groups/those contacted in the course of work.
Work cooperatively with other department, divisions, and officials of the college, Veterans Administration and the Army Education Center at Ft. Bragg
Work independently in the absence of immediate supervisor.
How to Apply
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