Job Summary: The Academic Advisor II, Student Services Division, will manage a caseload of students, providing academic, social and personal support and success coaching to our students. Essential duties and responsibilities: • Training of Academic Advisors I and II and faculty advisors as needed • Work as a hands-on educational planner, academic advisor, mentor and coach to a caseload of students - instilling a sense of excitement regarding student success, retention, and graduation • Assist students with the challenges balancing academic life with external commitments and situations that may interfere with their ability to be successful students • Promote academic success by continually monitoring student progress throughout the semester • Work with students and faculty to ensure that individual advisees are engaged with the College and are maintaining satisfactory academic progress • Teaches students the registration process during onboarding and assists as needed each semester ensuring that they are working to resolve any holds on their accounts, including, but not limited to student accounts, financial aid, immunizations, admissions, and registration holds • Assist with new student enrollment and recruitment activities including; but not limited to, placement testing, open houses, orientation, FAFSA Days, etc. Related Responsibilities: • Keep current on all aspects of academic programs, academic support services, student information system procedures, enrollment processes and procedures, College policies, mission and philosophy • Serve on college-wide committees • Review policies/procedures and recommend changes with the goal of improving the student experience • Complete other duties and assignments as directed Knowledge, Skills and Abilities: • Be a highly-motivated self-starter with the ability to work in a fast paced environment • The ability to multi-task, while paying special attention to detail • Ability to collaborate with academic departments in managing all aspects of advising • Knowledge of the college enrollment process including applying for federal financial aid • Knowledge of Microsoft Office, student information systems, database administration, and internet/email platforms • Excellent oral and written communication skills and strong presentation skills • Demonstrated ability to develop interpersonal and organizational relationships • Spanish speaking desirable Additional Information: Surroundings/Environment: Standard office environment, usually indoors away from the elements, with moderate noise. Physical Effort: While performing the duties of this job, the employee is required to maintain a stationary position for an extended period; move about the office, operate and position computers and files, as needed; and frequently communicate with others. The employee may occasionally move up to 15 pounds. Work may include operation of a motor vehicle. Scheduling: This is a full time position. Normal working hours are 8:00 am to 4:30 pm, Monday through Friday; however, must be available to work occasionally on weekends and evenings. Travel: Local travel is required, including between campus locations. Out of state travel is limited, but may be required for special trainings/conferences.