Provide academic advising, registration assistance, vocational, and personal support to students using a case management approach.

Function as a team member and work collaboratively with Success Coaches, as well as faculty, staff, and leadership from Curriculum Programs, Continuing Education, Financial Aid, Military and Veterans Programs, and the Student Services Division.

Serve as an advocate for academic success and career development by forging relationships between faculty, students, and staff members of the College.

Provide students with academic success strategies and refer students for academic interventions including tutoring, interpreting, note taking, and related support services.

Participate in new student orientations, open house events, and recruiting activities.

Understand and interpret Academic Evaluation/Education Plans to ensure students are progressing towards the completion of their academic goals.

Maintain currency in academic program requirements, to include prerequisite and corequisite courses and competitive admissions processes

Register students new to FTCC into introductory and/or related courses for their chosen program and provide registration support for current students. 

Maintain currency on college policies, procedures, and program requirements to assist students throughout their academic journey.

Ensure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies.

Provide friendly, timely, and accurate customer service to students, faculty, and staff.

Refer students to Success Coaches, as appropriate for guidance and support in addressing non-academic barriers including but not limited to, male mentoring, college connections, success closet, food pantry, and other student support services or engagement opportunities available on campus. 

Triage academic evaluations to ensure students are registration ready.

Perform other duties as may be assigned by supervisor.