Academic Advisor/Engagement and Retention Coach

Academic Advisor/Engagement and Retention Coach


Davidson County Community College
297 DCCC Road
Thomasville, NC 27360
Phone: 336-249-8186


Commensurate with experience


State of NC

Job Category

  • Professional

Application Period

Opens: Wednesday, July 31, 2019
Closes: Wednesday, August 14, 2019

Target Start Date

Wednesday, July 31, 2019

Expected Work Hours


Employment Type


Minimum Qualifications

Master's degree in higher education administration, student development, education or related field from an accredited institution
Work experience providing academic advising in a higher education environment
Ability to build and maintain positive, productive relationships with all areas of the campus community
Ability to understand and interpret the College's academic programs and enrollment policies and procedures
Ability to communicate clearly and effectively with diverse groups of people both orally and in writing in one-to-one and in group presentation settings
Ability to thoroughly assess needs of individuals and exercise good judgment in decision-
Ability to work effectively with others in a team
Excellent analytical skills with ability to solve problems
Strong computer skills and commitment to use of technology in education
Commitment to the mission and purpose of community college education
Willingness to work some evening and weekend hours and travel
Effectiveness in the following College organizational competencies:

  • Translating College purpose, values, and vision into organizational action
  • Collaborating and facilitating
  • Creating and innovating
  • Anticipating and responding to change
  • Providing vision and leadership

Preferred Qualifications

Experience understanding human behavior and its effect on decision-making
Experience understanding the effects of social, economic and cultural background on motivation, as a source of empowerment and identity.

Position Description

The Academic Advisor/Engagement and Retention Coach provides learning-centered academic advising and case management to assist students through a guided pathway experience that aligns with their life and career goals.  The Academic Advisor/Engagement and Retention Coach supports the Office of Academic Advising by developing and implementing engagement opportunities to develop strategies to address academic persistence and completion. The Academic Advisor/Engagement and Retention Coach reports directly to the Director, Academic Advising and has the following responsibilities:
Utilizes developmental, strength-based and learning-centered advising approaches to provide comprehensive, culturally responsive, proactive advising to students.
Assist students in developing and navigating a guided pathway from entry to completion to include understanding the various academic transfer and professional/technical programs and degrees/diplomas certificates options the college offers.
Assists students with creating comprehensive customized educational plans to ensure their success; monitors academic performance, and guides students to successful completion of their graduation requirements.
Assist students on academic warning, probation and suspension in identifying and understanding problems or concerns that affect academic achievement, provides appropriate interventions and supports achievement of academic success by referring students to institutional and/or community resources as appropriate.
Utilizes early alert technologies and strategies for outreach and track student academic progress.
Develop success plans to improve student retention, progression, and completion, including developing, delivering and sponsoring workshops, seminars etc. on student success strategies.
Act as a level 3 screener for the Single Stop program to identify support resources available to meet student's personal and financial need.  
Develop strategies and activities to promote student engagement to target improving academic performance, program completion, college transfer, advising services and registration. 
Assist with the development and delivery of program services, assist with outreach and retention activates.
Participates in the development and implementation of new student orientation and in the development of advising materials, including e-advising services and processes that facilitate an efficient and effective advising system.
Communicates regularly and effectively with faculty and staff throughout the College to remain knowledgeable about programs and services and acts as a liaison with academic programs and services.
Engages in professional development activities, including but not limited to, memberships in professional organizations, workshops, academic department training sessions, and conferences, staying abreast of current academic advising approaches and resources
Demonstrates content knowledge of best practices endorsed by the National Academic Advising Association and develops appropriate student learning outcomes
Exhibits excellent written and oral communication skills and provides exceptional customer service to students and the campus community in a professional, helpful and courteous manner
Maintains sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds
Critically evaluates advising practices and College processes and provide ideas for improvement when needed
Actively participates in planning and decision-making for student success initiatives
Participates in campus committees and attends College and division events and meetings
Supports the mission, vision, and values of the College
Performs other duties as assigned which support the purpose and initiatives of the College


Job Post Contact

Davidson County Community College


Fax:  336-249-1933