Southern Wake Campus
9101 Fayetteville Road
Raleigh, NC 27603
Closes: Monday, May 23, 2022
Target Start Date
Expected Work Hours
Associates degree with one year experience in an IT related discipline or an equivalent combination of education and experience
Bachelor’s degree in IT related field
One year experience in an IT related discipline
One year experience in higher education
This position is a key member of the department and provides outstanding support on current and emerging academic technologies and platforms. The Academic Computing Analyst I works closely with Academic Computing team to offer support, and suggestions on improved uses of technology to meet pedagogical needs.
Responsibilities and Duties (*Essential Functions)
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
*Assists Academic Computing Analyst II/III with various departments on campus for piloting of instructional technology prior to implementation.
*Assists in research and evaluations of new and emerging technologies involving instructional technology hardware and software.
*Maintains an entry level of knowledge in support of software applications specific for teaching and learning.
*Provides basic level technical support for academic software issues. These include, but are not limited to, learning management system (LMS) and ancillary packages (i.e., proctoring software, video hosting platform, plagiarism detection software), and productivity software.
Contributes to and maintains technical user guides in various modalities to assist faculty with utilizing instructional technologies.
Contributes to and maintains Academic Computing internal documentation utilizing a variety of media.
Completes an annual applied benchmark project on an individual or group basis
Knowledge, Skills, and Abilities:
Understanding of the academic computing environment for basic troubleshooting
Demonstrated experience in the development of technical and user documentation
Commitment for delivering superior customer service
Ability to understand the current and future requirements of classroom technology
Awareness of project management skills with ability to multi-task within tight timelines and high client expectations
Ability to research and learn current trends and developments in information technology
Excellent customer service skills and ability to communicate clearly and effectively to a wide variety of audiences
Ability to define requirements, troubleshoot and support users
Ability to demonstrate excellent technical skills