Academic Computing Analyst I

Academic Computing Analyst I


Wake Technical Community College
9101 Fayetteville Road
Raleigh, NC 27603
Phone: 919-866-5000

Job Location

Southern Wake Campus 

9101 Fayetteville Road

Raleigh, NC 27603 


$55,900.00 Annually


State of NC Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Wednesday, May 11, 2022
Closes: Monday, May 23, 2022

Target Start Date

Wednesday, June 1, 2022

Expected Work Hours

Business Hours

Reports to

Manager of Academic Computing

Employment Type

Full-Time Position

Minimum Qualifications

Minimum Requirements:    

Associates degree with one year experience in an IT related discipline or an equivalent combination of education and experience   

Preferred Qualifications


Bachelor’s degree in IT related field

One year experience in an IT related discipline

One year experience in higher education

Position Description

This position is a key member of the department and provides outstanding support on current and emerging academic technologies and platforms. The Academic Computing Analyst I works closely with Academic Computing team to offer support, and suggestions on improved uses of technology to meet pedagogical needs.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Assists Academic Computing Analyst II/III with various departments on campus for piloting of instructional technology prior to implementation.

*Assists in research and evaluations of new and emerging technologies involving instructional technology hardware and software.

*Maintains an entry level of knowledge in support of software applications specific for teaching and learning.

*Provides basic level technical support for academic software issues. These include, but are not limited to, learning management system (LMS) and ancillary packages (i.e., proctoring software, video hosting platform, plagiarism detection software), and productivity software.

Contributes to and maintains technical user guides in various modalities to assist faculty with utilizing instructional technologies.

Contributes to and maintains Academic Computing internal documentation utilizing a variety of media.

Completes an annual applied benchmark project on an individual or group basis

Knowledge, Skills, and Abilities:  

Understanding of the academic computing environment for basic troubleshooting

Demonstrated experience in the development of technical and user documentation

Commitment for delivering superior customer service

Ability to understand the current and future requirements of classroom technology

Awareness of project management skills with ability to multi-task within tight timelines and high client expectations

Ability to research and learn current trends and developments in information technology

Excellent customer service skills and ability to communicate clearly and effectively to a wide variety of audiences

Ability to define requirements, troubleshoot and support users

Ability to demonstrate excellent technical skills

How to Apply

Interested candidates may apply online through the following link: Academic Computing Analyst I

Job Post Contact

Human Resources