Academic Success Center and OWCC Evening Coordinator

Academic Success Center and OWCC Evening Coordinator


Richmond Community College
1042 West Hamlet Avenue
Hamlet, NC 28345
Phone: 910-410-1700

Job Location

RCC Service Area 


Salary Level 9 Starting range $39,279-$49,009


Full-time benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Tuesday, October 22, 2019
Closes: Monday, November 4, 2019

Target Start Date

Monday, November 11, 2019

Expected Work Hours

Hours 10:30 am – 9:00 pm M-F

Reports to

Vice President for Instruction

Employment Type


Minimum Qualifications

Bachelor’s degree is required from an accredited institution.Excellent interpersonal skills are required. Excellent written and oral communication skills are required. Ability to demonstrate excellent organizational skills and multi-task effectively is necessary. Possess familiarity with Moodle/Blackboard LMS; knowledge of online tutoring is required. Demonstrate ability to use audio and visual equipment. Possess thorough knowledge of Microsoft Office Suite.  

Preferred Qualifications

Master’s degree is preferred from an accredited institution. One (1) year experience working in post-secondary education is preferred. Possess familiarity and understanding of different learning styles. Demonstrate ability to work and/or relate with various groups of individuals from diverse ethnic, cultural, socio-economic, and educational backgrounds. Demonstrate initiative and self-motivation. Demonstrate ability to work independently as well as part of a team. Demonstrate ability to accurately complete projects and meet deadlines. Possess experience working in a computerized office environment with word processing, database, and spreadsheet skills sufficient to prepare correspondence, reports, forms, statistical materials, etc. with speed and accuracy, including the willingness to learn and use new computer programs/applications. Possess thorough knowledge and familiarity of the learning resources center concept.


Position Description

General Description of the Position:

The Evening Coordinator, under the authority and supervision of the Vice President for Instruction, is responsible for all operations of the Oral and Written Communication Center and the Academic Success Center during the evening hours.

Responsibilities and Duties of the Position:

  1. Supervise the daily operations of the OWCC.
  2. Supervise the evening operations of the ASC.
  3. Coordinate with the ASC Day Coordinator in establishing and maintaining a student centered learning environment that fosters student success. 
  4. Coordinate with the ASC Day Coordinator in developing and implementing policies and procedures related to the academic support and success of students.
  5. Assist with assessment of the ASC and OWCC by conducting annual surveys, data analysis, and research on current academic support offerings and best practices.
  6. Assist with providing support to students with a variety of identified disabilities as documented by the Office of Disabilities Services.
  7. Maintain organized records for system audits and departmental assessment for the ASC and OWCC.
  8. Prepare OWCC monthly payroll time sheets and ASC contact hours report for the Business Office and Registrar.
  9. Seek assistance from the Institutional Effectiveness and Improvement staff on extracting and sorting data in order to complete reports on student academic progression and annual program review.
  10. In coordination with the Marketing Department, ensure the ASC/OWCC website is a true reflection of the activities, resources, and services of the Center.
  11. Plan and develop oral and written workshops geared toward student success and achievement.
  12. Coordinate with the ASC Day Coordinator in training tutors using the guidelines established by the National Tutoring Association.
  13. Speak to classes regarding the services and resources offered by the Academic Success Center/OWCC.
  14. Keep abreast of trends in skills lab resources and technological innovation in order to modify and enhances services and resources as needed.
  15. Supervise and coordinate work study and student workers in the Academic Success Center and professional tutors in the OWCC.
  16. Promote and provide daily maintenance of Upswing, the online tutoring program.
  17. Coordinate and supervise online exam proctoring to include maintaining records for monthly reports.
  18. Provide required Quality Enhancement Plan tutorial and assessment support as needed by the QEP Director.
  19. Other duties.  (Willingness to accept and fulfill additional assignments.)


How to Apply

Application Process: To apply for a vacant position, complete the Richmond Community College application and submit it with photocopies or unofficial copies of your College transcripts. For positions where a high school diploma or equivalent is the highest required degree, then proof of high school/equivalency is required. Application and review process can be found on the RCC website. No action will be taken on submission of a resume or letter of interest only. Incomplete files will not be considered.

Methods to submit an application:

Online submission at

In person: 1042 W. Hamlet Avenue, Hamlet, NC, DeWitt Building, 2nd floor.

Mail: RCC, Attn: Human Resources, PO Box 1189, Hamlet, NC 28345.

Fax: 910-582-7028.  Applicant needs to ensure that documents are readable.

To apply: submit the RCC Application and unofficial copies of transcripts or high school equivalency. Incomplete packets will not be considered. Successful applicant must pass a complete background check.

Job Post Contact

Human Resources Director

Richmond Community College

P O Box 1189

Hamlet NC 28379

P (910) 410-1804

F (910) 582-7028