Main Campus - Smithfield, North Carolina
Closes: Monday, December 31, 2018
Target Start Date
Expected Work Hours
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors degree in education related field including but not limited to the following: English, Library Science, Math, or closely related Math field
3 years teaching in a secondary or post-secondary educational environment
Masters degree in education related field including but not limited to the following: English, Library Science, Math, or closely related Math field
- 5 years teaching in secondary or post-secondary educational environment AND
- 3 years program coordination or leadership/administrative experience in secondary or post-secondary environment
The Coordinator position will oversee the daily operations of the academic support services areas, which includes tutorial services, and is primarily responsible for managing staff, services and operations. As Coordinator, this employee is responsible for developing and fostering an environment that supports student success, using both people and technology in tandem. The Coordinator position is also accountable for assisting the Director of Academic Enrichment Services (AES), as needed, in meeting the instructional and curricular requirements of the program and department. Under general supervision, the Coordinator of Academic Support Services will specifically be responsible for the following duties:
Knowledge & Responsibilities:
Essential Duties and Responsibilities:
- Create an effective learning environment by planning, organizing, facilitating, and evaluating quality academic support programs and services
- Assist the Director of Academic Enrichment Services in identifying hiring needs and in the recruiting, training, and evaluation of Academic Skills Center personnel
- Serve as students' first contact when seeking academic support and to assess and prescribe appropriate tutorial services based on one-on-one confidential interviews with these students
- Use departmental software to schedule appointments and assign tutors
- Complete and maintain required confidential documentation of tutorial services for FTE generation, quality assurance, and continuous improvement
- Maintain daily staffing to ensure both immediate and scheduled tutorial services and student attendance, as well as make contact with Academic Skills Center personnel and students to apprise of any schedule changes
- Work collaboratively with faculty, staff, administration, and the students of other colleges and universities to ensure the success of students
- Assist in the promotion of the Academic Skills Center's services to both prospective and current students and faculty/staff
- Select and maintain instructional materials and supplies
- Assist in implementing procedures and processes for testing in the Academic Skills Center including, but not limited to, the following: schedule testing, proctor testing, score tests, assess for remediation, and report confidential scores to designated program directors
- Manage the Center's technology needs
- Coordinate and monitor online tutoring services
- Serve as tutor and workshop facilitator as it relates to his or her academic discipline and benefits the students who visit the Academic Skills Center
- Prepare required reports
- Communicate effectively with adult learners and maintain good relationships with faculty/staff and students
- Attend workshops and other trainings as directed by the FSAS dean and/or AES director
- Exercise individual initiative, independent actions, and sound judgment
- Demonstrate a strong commitment to customer service and excellent interpersonal communication and problem-solving skills
- Perform other duties as assigned
This job has no supervisory responsibilities.
Certificates, Licenses, Registrations: Current certification with Test of Adult Basic Education (TABE) and/or the ability to complete certification
Additional Information:Language Skills:
Requires the ability to utilize a wide variety of descriptive data and information, such as policy manuals, Employee Handbook, SACS Criteria Manual, program guidelines from the NCCCS, course syllabi and course textbooks.
Requires the ability to perform addition, subtraction, multiplication, and division, ability to calculate decimals and percentages.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, teaching pedagogy, and leadership. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the direction, control and planning of the programs.
Requires the ability to function in a supervisory/managerial capacity for a group of workers.
Includes the ability to make decisions on procedural and technical levels.
Equipment, Machinery, Tools, and Materials Utilization:
Requires the ability to use, operate, and/or handle office equipment, such as a computer and printer, facsimile machine, copier, calculator and communications equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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