DUTIES AND RESPONSIBILITIES: The incumbent will have the following duties & responsibilities:

• Greeting students, visitors, employees, and peers with a pleasant, professional disposition
• Handling customer questions and problems in a timely, courteous manner.
• Handling all correspondence (oral, written, or electronic) with confidentiality.
• Performing basic clerical tasks via photocopier, fax machine, shredder, etc.
• Sorting and routing incoming/outgoing mail and correspondence.
• Receiving, screening, and placing telephone calls using proper etiquette.
• Ordering materials and supplies following prescribed procedures.
• Typing documents from rough drafts or dictation at 35-40 words per minute with no mistakes.
• Establishing and maintaining paper and electronic files.
• Arranging for meetings and conferences with staff and the general public.
• Preparing memos, letters, and other forms of correspondence as directed using Microsoft Office Suite; Creating, editing, and proofing a variety of documents accurately.
• Preparing minutes of meetings, agendas, lists, etc. from rough copy or dictation.
• Prepare payroll, contracts, metric reports as directed using Microsoft Office Suite.
• Using special features and integration capabilities of the prescribed software packages.
• Entering basic alphanumeric data into computer database software and verifying it for accuracy.
• Formatting data as directed; Creating reports and business graphics from data, if required.
• Effectively utilize Registration Management System (Colleague) functions to build sections and register students to include SECT, RGN, RGST, EVAL, XATT, TRER, etc….
• Stay current with program admission requirements
• Represents programs at functions in absence of faculty
• Communicating the manager’s instructions to various individuals accurately.
• Furnishing or obtaining information from/for the manager with other managers accurately.
• Operating and transcribing voice messages from answering machines and similar voice mail devices.
• Participating in community college sponsored or endorsed professional/personal development activities as requested while Promoting Robeson Community College with local, state, regional, and national citizenry.
• Pursuing professional development course, seminars, workshops, and institutes designed to enrich and/or enhance the quality of secretarial support provided to the office and staff.
• Providing facilities scheduling and management support as requested.
• Familiar with social media (Facebook, Twitter)
• Assist with registering evening classes as needed.
• Participating in staff meetings called to expedite the business of the college.
• All other duties as assigned