Administrative Assistant- Enrollment Services

Administrative Assistant- Enrollment Services


Cape Fear Community College
411 North Front Street
Wilmington, NC 28401
Phone: 910-362-7000

Job Location

Wilmington, NC - Downtown Campus


$31,200.00 Annually


Full Time state employee benefits

Job Category

  • Executive/Administrative/Managerial

Application Period

Opens: Monday, April 25, 2022
Closes: Sunday, July 31, 2022

Target Start Date

Monday, May 2, 2022

Expected Work Hours

Full Time

Employment Type

Full Time

Minimum Qualifications

Knowledge of:

  • Microsoft Office Suite (Word, Excel, PowerPoint, and Access) and Google Suite
  • Principles and procedures of record keeping
  • Basic principles of business letter writing and report preparation
  • English usage, spelling, grammar and punctuation
  • Basic word processing methods, techniques and programs
  • Basic mathematical principles


Ability to:

  • Interpret and apply the policies and procedures of the function to which assigned
  • Perform general secretarial and clerical activities including the maintenance of appropriate files and compiling information for reports
  • Type and word process at a speed necessary for successful job performance
  • Respond to routine inquiries and requests for information
  • Work independently in the absence of supervision
  • Establish and maintain cooperative working relationships with those contacted in the course of work
  • Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
  • Draw solutions from both formal training and experience
  • Maintain effective audio-visual discrimination and perception needed for:
    1. Making observations
    2. Reading and writing
    3. Communicating with others
    4. Operating assigned equipment
    5. Handling varied tasks simultaneously
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
    1. Standing or sitting for extended periods of time
    2. Operating assigned equipment
    3. Handling varied tasks simultaneously 
    4. Bending, stooping, climbing, or lifting up to 25 pounds
  • Maintain mental capacity, which allow the capability of:
    1. Making sound decisions
    2. Responding to questions
    3. Demonstrating intellectual capabilities


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:


Minimum Education/Training:

  • High School diploma 

Minimum Experience:

  • 1-2+ years of experience in an administrative/clerical capacity involving public contact with responsibilities requiring tact and confidentiality. 
  • Advanced computer skills with knowledge of all Microsoft Office Programs, Web-based environments and ERP software (i.e. Ellucian/Colleague)


Supplemental Information

Special Instructions to Applicants:

  • This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
  • Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.
  • Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.

Preferred Qualifications

Preferred Education/Training, Experience, Skills:

  • Associates Degree or higher with a combination of equivalent experience. Prefer 2-3+ years related experience in an administrative/clerical capacity.

Position Description


To perform a variety of general administrative work in support of the Dean of Enrollment Management and Enrollment Services which includes, admissions, recruitment, student engagement, counseling and the registrar’s offices. This position may perform a variety of complex and confidential administrative duties and will also interact with faculty, staff, students, and the public.


  • Receives direct supervision from the Dean of Enrollment Management 
  • Does not exercise supervision, but may provide work direction or advice to other team members (i.e. Counseling Administrative Assistant and work-study, etc.)


Duties & Responsibilities (Essential Functions)


Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

•Provide administrative support to the Dean of Enrollment Management.Assist the Dean of •Enrollment Management and Enrollment Services with responding to requests and inquiries from students, faculty and staff; provide routine information and give directions;  and deliver quality customer service.
•Assist with maintaining calendars for department activities, meetings and various events; coordinate travel arrangements for department staff; process reimbursement requests.
•Assist admissions, registrar, recruitment, student engagement, health sciences, and counseling with the completion of semester reporting projects, college wide events and other projects as assigned.
•Act as a receptionist and assist with check-in of students that come in to see a Counselor in the absences of Counseling Administrative Assistant (i.e. lunch, vacation, etc.).
•Process a variety of regular and confidential documents including general correspondence,

agendas, reports, memos, prepare documents and distribute information for Enrollment Services.   

•Participate in the enforcement of FERPA

•Assist with the daily functioning of the division including but not limited to:

  1. Maintain and record minutes for division and program meetings
  2. Maintain/update all information posted on shared drive
  3. Submit e-pro orders for equipment and supplies 
  4. Create spreadsheets, surveys, and other documents
  5. Update student handbooks as needed
  6. Assist with distributing division mail 
  • Serve on committees and provide administrative support 
  • Assist as students as needed
  • Assist other staff and faculty
  • Engage in professional development.
  • Assume other administrative duties as assigned

Other Important Functions:

  • Assist with divisional travel approvals, arrangements, and reimbursement processes. 
  • Assist with student registration processes as necessary.
  • Assist with spring and summer commencement, open house and student recognition ceremonies as needed.
  • Support divisional committees as assigned including organizing, recording, distributing minutes and disseminating evaluations as necessary.
  • Support divisional budgeting and planning processes; compile information and data; prepare requisitions; coordinate purchasing activities as assigned.
  • Perform related duties and responsibilities as required.

How to Apply

Apply at CFCC Careers Page

Job Post Contact

Anne W. Smith
Director of Human Resources
Cape Fear Community College
411 N. Front Street, Wilmington, NC 28401
Phone: 910-362-7028