General Function:

Performs a variety of standard to moderately complex administrative and secretarial tasks, including greeting and receiving visitors and calls, monitoring inventory, maintaining spreadsheets, typing, filing and purchasing in support of Department’s daily operations.

Characteristic Duties and Responsibilities:

1.     Answers phone and screens visitors; provides detailed information regarding services and explains procedures; provides advice; refers call to appropriate person if more information is needed; takes messages; responds to the more difficult inquiries and requests; serves as informational resource to staff.

2.     Creates and updates unit’s files; purges inactive files; maintains unit’s computerized databases.

3.     Assist in budget process by maintaining spreadsheets, monitoring budget, and compiling information for budget requests.

4.     Monitors inventory and supplies; prepares requisitions; orders supplies.

5.     Drafts a variety of correspondence and memos for supervisor’s approval; types and proofreads manuals, books, and other materials; creates forms for Department use.

6.     Responds to complex inquiries and requests; serves as informational resource to staff.

7.     Creates contracts and rate schedules for instructors; coordinates payments; researches and resolves discrepancies.

8.     Receives data and checks for accuracy; enters into computer system; creates, updates, and maintains files and databases.

9.    Performs a variety of administrative tasks including scheduling and maintaining calendar, making travel arrangements, scheduling and coordinating meetings, and processing time sheets and attendance reports.

10.  Provides clerical support for committees, special projects, and task forces.

11.  Other duties as assigned.

Knowledge, Skills, Abilities and Worker Characteristics:

• Knowledge of standard office procedures and equipment
• Knowledge of computer and office applications
• Writing and proofreading skills
• Strong customer service/communication skills
• Ability to work with the public and with individuals from diverse backgrounds.