The staff member provides a broad range of advanced and specialized lead administrative and secretarial services to the Student Success Division and the College’s Enrollment Management functions.  

EXAMPLE OF DUTIES:

Under the direction of the Vice President, the employee is the division’s liaison to the College’s business office and performs budget-related tasks (ex. monitoring accounts, processing requisitions), purchasing, and inventory tracking for the Student Success division. The employee is responsible for submitting to the payroll office accurate timesheets for all Student Success division staff members (full-time and part-time), for completing key on-boarding tasks and contract preparation for part time employees, for processing and updating Colleague access requests for Student Success employees, for supervising several work study students, and for processing maintenance and repair requests.

The employee performs front-desk and clerical duties, working as a team member with “front of house” admissions/records staff for a variety of reception and intake services in person, by telephone, and by e-mail for a high volume of prospective students applying to the College.   (Examples:  The employee assists students by phone with completing admission applications, making placement test arrangements, using WebAdvisor/Self-Service, and scheduling meetings with admissions/academic advisors.)  The employee schedules appointments and meetings, updates calendars; processes and distributes mail; prepares meeting agendas; and prepares and proofs reports and other communications as needed. The employee maintains documentation, correspondence, and procedure manuals requiring knowledge of Student Success and College programs, policies, and procedures; enters and retrieves qualitative and quantitative information into/from online databases, spreadsheets, websites, and other online systems.

The employee is key to the division’s management and updating of its web pages including coordinating, constructing, and making updates to web pages of the departments in the Student Success division.

The employee solves problems and errors related to student concerns, budget matters, and human resources questions by utilizing communication and interpersonal skills in interaction with coworkers, supervisor, students, and the general public.