At Central Carolina Community College, we create transformative lifelong learning opportunities! We expect all employees to find ways to remove barriers to student success and provide all students a pathway to achievable dreams. Our employees are charged to recognize the challenges we face and to respond to them with empathy, understanding, and a willingness to help.

The Administrative Specialist performs a variety of tasks and functions as an administrative coordinator to support staff, faculty, and students in Workforce and Continuing Education with integrity and sound judgement, while ensuring that excellent customer service is provided throughout the division. Work includes high-level administrative and clerical duties, conducting research and analytical duties, and special projects as needed, ensuring various internal and external deadlines are met, maintaining sensitive files and records, and related work as apparent or assigned to support the department.

Occasional travel for conferences (college sponsored and off-campus), occasional travel for work-related duties between college campuses may be required, weekend telephone support for faculty teaching weekend classes may be required but is rare.

Diversity Policy:  Central Carolina Community College believes the college experience is greatly enriched through diversity; therefore, the college encourages diversity of thought within the student body and staff. Furthermore, the college seeks to promote awareness of diversity and the respect for all individuals, and the college pledges to adhere to this mission in its relationship with the community.   

Essential Duties

Workforce Development & Continuing Education

• Coordinate and/or administer CE programs/courses as directed to include prep, processing, and records management of related documentation; specific programs/courses include Alive at 25 and DDC-4 Defensive Driving, Notary Public, and ed2go™ online courses
• Process student course registrations and payments following established CCCC Business Office Procedures for cashiers including performing daily cash balancing, receipting, and bank deposits
• Provide high-level administrative support to CE Deans and program coordinators/directors for any scheduled CE program as requested including contacting instructors and students to relay course information (schedule changes or cancellations), and management/processing/delivery of course documentation
• Update program information as needed/requested in third-party systems including NCWorks Training Provider Portal and AI Portal (military-affiliated) to maintain funding eligibility for CE programs
• Coordinate and/or administer ACT WorkKeys National Career Readiness Exam
• Relay information to CE team specific to work location including Harnett County course schedules, staffing changes, and other pertinent information
• Collaborate across functional teams to ensure assigned tasks and duties of the division are completed and goals met
• Conduct governance activities and meeting administration (e.g., accreditation and auditing processes, Board Member onboarding), including preparation of agenda, papers, and minutes Collaborate with CCCC Career Center to support Career Center functions

General Administrative Support-Related Duties

• Manage/process incoming and outgoing office mail
• Create and/or maintain office inventory and inventory tracking systems, program-specific forms, and marketing material 
• Manage and/or coordinate employee recruitment including participating in hiring committees and interviews, processing new hire documentation and verification (Form I-9), performance evaluation, and termination processes as requested
• Conduct and/or participate in training sessions for a variety of purposes including staff and faculty onboarding and training students on registration processes and platforms
• Confidently analyze data & compile reports on analysis
• Attend and participate in leadership meetings as part of the leadership team
• Initiate & lead projects including departmental transitions, staff relocations, etc.
• Take over projects for Dean and directors as required
• Take the lead in the preparation of project documents, reports, brochures & budgets
• Prepare purchase requisitions through E-Procurement.  Enter requisition information on budget spreadsheet, keep track of items order, etc.
• Work with Deans/Directors’ direct reports to ensure projects are delivered on time
• Prioritize for the Dean and/or Directors as required, to ensure they’re working on the most important items
• Keep the Dean accountable for commitments
• Research and compile basic briefing documents
• Research and propose new revenue streams/projects
• Complete required annual Professional Development (PD) and maintain documentation of completed PD activities
• Use good judgment in identifying issues to assist staff, faculty, and students with questions regarding policies and procedures and/or direct the issues to management, or appropriate staff
• Receive visitors, phone calls, fax documents and makes copies, directing calls and visitors to the appropriate person/department
• Compose, prepare, and transmit confidential and sensitive information
• Coordinate travel arrangements as needed
• Encourage and support College activities, policies, procedures, and philosophies
• Perform other duties as assigned
• Recognizing and respecting the variety of experiences and contributions represented by all our students, employees, and community, the Administrative Specialist will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.