The Administrative Support, Student Records staff member provides support to the Student Records Office.  This position reports to the Associate Dean, Student Records and Registrar and has the following responsibilities:

• Responds to or appropriately distributes Student Records incoming inquiries from students, faculty, and staff in person, online, or by telephone and provides high-level, personalized customer service to students and the campus community
•  Assists with term-end processing, reporting, and records management functions, including the management and retention of curriculum and continuing education student records
•  Maintains and updates student records and ensures accurate data entry, filing, record retrieval, and reporting both manually and electronically   
•  Provides clerical support to the Student Records Office
•  Scans (electronic imaging) and indexes (electronic identification) curriculum and continuing education Student Records documents
•  Understands laws protecting student records and maintains confidentiality of student records
•  Works collaboratively with other staff to develop cross-training opportunities and knowledge sharing
•  Maintains sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds
•  Seeks opportunities to gain knowledge and implement more effective and efficient processes
•  Participates in department and College meetings and serves on College committees as appropriate
•  Supports the mission, vision, and values of the College
•  Performs other duties as assigned which support the purpose and initiatives of the College