Definition:

Administers the daily operation of Admissions processing, including all functions related to new student admission records. Ensures data entry is completed in a timely manner and is accurate and complete. 

Supervision Received and Exercised:

• Receives direction from the Director of Admissions.
• Exercises no supervision.

Duties & Responsibilities (Essential Functions)

Essential and Other Important Function Statements – Essential and other important responsibilities and duties may include, but are not limited to the following:

Essential Functions

• Responsible for specialized recordkeeping and reporting tasks for the Admissions Office.
• Review documents for accuracy and completeness, code documents, resolve discrepancies, and cross-reference data within multiple systems.
• Coordinate downloading admissions applications and transcripts into student information system.
• Process applications for all students, including first-year, transfer, returning, and dual enrollment students.
• Process supporting documents (transcripts, test scores, etc.).
• Assist with testing student information system updates and upgrades.
• Work with director to develop strategies and procedures pertaining to Cross Connect and Colleague including subsequent training.
• Assist with changing prospective student majors and updating advisor assignments.
• Assist with corrections required for enrollment and state reports. 
• Provide a timely response to e-mail/telephone/mail requests for information.
• Participate in the enforcement of the Rights and Privacy Act.
• Assist with computer information system training for college personnel.
• As needed, assist students in the Enrollment Center with activities such as admissions requirements and applications; placement testing and transcripts; admissions status; residency; new student orientation.
• Provide support to students at the Admissions window as needed and during assigned time frames.
• Plan and execute communication and report functions within the customer relationship management (CRM) system.  Validate data between student information system and CRM are accurate and complete.

Other Important Functions

• Assist in the promotion, planning, and coordination of activities and events sponsored by Student Services.
• Participate on various college committees and other institutional activities.
• Perform other related duties and responsibilities as required.

Qualifications

QUALIFICATIONS:
 

Knowledge of:

• FERPA Law
• Microsoft Office software including Word and Excel.
• Principles and procedures of record keeping.
• Excellent spelling, grammar and punctuation skills.
• Modern office procedures, methods and computer equipment 

Ability to

• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Communicate clearly and respectfully, both verbally and in writing
• Maintain effective audio-visual discrimination and perception needed for:
  • Making observations
  • Reading and writing
  • Communicating with others
  • Operating assigned equipment
  • Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  • Standing or sitting for extended periods of time
  • Operating assigned equipment
  • Handling varied tasks simultaneously 
  • Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  • Making sound decisions
  • Responding to questions
     

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• High school diploma or equivalency 

Minimum Required Experience:

• Experience in a college setting, preferably admissions and/or registration, or experience working with complex data systems (entering and maintaining data, and reviewing reports), and customer service.

Preferred Education/Training/Experience:

• Associates Degree;
   
   Experience with student information systems and customer relationship management systems a plus;
   
   
• In particular, experience with Ellucian Colleague, CFNC Cross Connect, Fireworks by Fire Engine Red, and SoftDocs is highly desirable. 

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.  

• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.