Job Summary 

This position develops, implements and tests application software that integrates and enhances the College's Enterprise Resource Planning (ERP) system used by staff, faculty and students.  

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Maintains the ERP and related systems to comply with security standards
 
*Responsible for day-to-day operations of the ERP system including resolving problems and issues reported by College users.
 
*Designs and develops reports to meet user data requests
 
*Maintains a growing library of reports and dashboards
 
*Resolves issues and users request by implementing programming modifications to existing applications and programs
 
*Performs basic database administration tasks using advanced queries and data modifications
 
*Installing, upgrading, repairing, and implementing applications related to the ERP

Analyzing business needs and makes recommendations for modifications to the College's ERP and related systems

Manage projects during the entire lifecycle of designing, planning, implementing and supporting applications
 
Performs quality assurance and testing of ERP systems
 
Provides training and expertise to customers and junior staff members
 
Develops and maintains documentation of complex procedures and tasks

Completes an annual applied benchmark project on an individual or group basis
 

Knowledge, Skills & Abilities:

Working knowledge of relational databases
 
Working knowledge of Unix/Linux OS environment
 
Hands on experience with complex programming languages
 
Ability to work independently and resolve issues with little supervision
 
Demonstrated experience in the development of technical and user documentation.
 
Excellent customer service skills and ability to communicate clearly and effectively to a wide variety of audiences.
 
Awareness of project management skills with ability to multi-task and set priorities within tight timelines and high client expectations.
 
Ability to define requirements, troubleshoot and support users.
 
Good analytical, customer service and team-oriented interpersonal skills.
 
Ability to manage multiple high priority initiatives in a fast paced, highly technical environment.
 
Ability to demonstrate excellent technical skills.
 
Ability to maintain records accurately and meet deadlines consistently.