Apprenticeship & Operations Coordinator

Apprenticeship & Operations Coordinator


Wake Technical Community College
9101 Fayetteville Road
Raleigh, NC 27603
Phone: 919-866-5000

Job Location

Beltine Education 

3200 Bush Street

Raleigh, NC 27609 


$37,957.28 - $49,424.63 Annually


State of NC Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, September 23, 2021
Closes: Thursday, October 14, 2021

Target Start Date

Monday, November 1, 2021

Expected Work Hours

Business Hours

Reports to

WakeWorks Apprenticeship Manager

Employment Type

Full-Time Annual

Minimum Qualifications

Minimum Requirements:
Associates degree 
Two years of related experience with apprenticeship or skills training or an equivalent combination of education and experience
Valid driver’s license with approval required by the College’s Liability Insurance Carrier

Preferred Qualifications

A working knowledge of NCCCS processes and procedures
Advanced knowledge of the apprenticeship model of training, legislation, and regulations regarding apprenticeship programs
Customer service experience, with emphasis on client relations
Previous supervisory experience

Position Description

The Operations Coordinator manages operational, technical, and administrative support for WakeWorks Apprenticeship, promoting future program growth while acting as a liaison between industry partners, WTCC and various local and state organizations in accordance with legislation.  

Responsibilities and Duties (*Essential Functions)

*Oversee multi-campus operational, technical, and administrative support for Workforce Continuing Education Apprenticeships, assessing processes to provide guidance in promoting workflow efficiencies and enforcing compliance with College policies and procedures and state office of apprenticeship regulation
*Manage Customer Resource Management (CRM) records internally, following participant advancement and attrition through stages of completion across multiple trades and programs; verify accuracy and completeness of all resource feeds and create trend analysis reports based upon collected data
*Report participant agreements, changes, and completions to the State Office of Apprenticeship, corresponding with career coaches and students as needed to evaluate performance and coordinate documentation for state audit and submission via NCCCS verification platforms
*Act as liaison between collaborating areas of the college, local industry partners, and System Office officials to map and expand new programs, communicate updates and report apprenticeship program data in compliance with the DOL
*Lead SOP development and delivery of internal training
*Seek out and monitor applicable grant and scholarships; track and communicate awards to other areas of the college for disbursement
Supervise and evaluate assigned support staff
Provide updates to Director to ensure progress and deadlines are met
Coordinate instructor onboarding process for the delivery of apprenticeship training
Implement collaborative tools for tracking applicant progress with Career Pathways, Career Services, Apprenticeship staff and other areas
Promote and represent WTCC at advisory board meetings, conferences, and other functions in relation to Apprenticeship
Coordinate and proctor NCCER Challenge Testing scheduling, reporting scores and training prescriptions to apprentices and employers
Assist with special projects and events for WakeWorks
Complete an annual benchmark project on an individual or group basis

Knowledge, Skills, and Abilities:

Proficient in Colleague (or comparable ERP)
Proficiency with CRM Software (preferably Salesforce & Docusign)
Excellent written, oral, and listening skills
Ability to complete self-directed work and organize team objectives
Demonstrated analytical, organizational, and problem-solving skills
Demonstrated ability to multi-task and set priorities around deadlines
Proficiency with Microsoft Office

How to Apply

Interested candidates may apply online through the following link: Apprenticeship and Manufacturing Operations Coordinator.

Job Post Contact

Human Resources