The Operations Coordinator manages operational, technical, and administrative support for WakeWorks Apprenticeship, promoting future program growth while acting as a liaison between industry partners, WTCC and various local and state organizations in accordance with legislation.  

Responsibilities and Duties (*Essential Functions)

*Oversee multi-campus operational, technical, and administrative support for Workforce Continuing Education Apprenticeships, assessing processes to provide guidance in promoting workflow efficiencies and enforcing compliance with College policies and procedures and state office of apprenticeship regulation
 
*Manage Customer Resource Management (CRM) records internally, following participant advancement and attrition through stages of completion across multiple trades and programs; verify accuracy and completeness of all resource feeds and create trend analysis reports based upon collected data
 
*Report participant agreements, changes, and completions to the State Office of Apprenticeship, corresponding with career coaches and students as needed to evaluate performance and coordinate documentation for state audit and submission via NCCCS verification platforms
 
*Act as liaison between collaborating areas of the college, local industry partners, and System Office officials to map and expand new programs, communicate updates and report apprenticeship program data in compliance with the DOL
 
*Lead SOP development and delivery of internal training
 
*Seek out and monitor applicable grant and scholarships; track and communicate awards to other areas of the college for disbursement
 
Supervise and evaluate assigned support staff
 
Provide updates to Director to ensure progress and deadlines are met
 
Coordinate instructor onboarding process for the delivery of apprenticeship training
 
Implement collaborative tools for tracking applicant progress with Career Pathways, Career Services, Apprenticeship staff and other areas
 
Promote and represent WTCC at advisory board meetings, conferences, and other functions in relation to Apprenticeship
 
Coordinate and proctor NCCER Challenge Testing scheduling, reporting scores and training prescriptions to apprentices and employers
 
Assist with special projects and events for WakeWorks
 
Complete an annual benchmark project on an individual or group basis

Knowledge, Skills, and Abilities:

Proficient in Colleague (or comparable ERP)
 
Proficiency with CRM Software (preferably Salesforce & Docusign)
 
Excellent written, oral, and listening skills
 
Ability to complete self-directed work and organize team objectives
 
Demonstrated analytical, organizational, and problem-solving skills
 
Demonstrated ability to multi-task and set priorities around deadlines
 
Proficiency with Microsoft Office