Assessment/Retention Support Coordinator

Assessment/Retention Support Coordinator


Fayetteville Technical Community College
2201 Hull Road
Fayetteville, NC 28303
Phone: 910-678-8400


College Scale


Full-Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Monday, December 3, 2018
Closes: Monday, December 17, 2018

Target Start Date

Monday, January 14, 2019

Expected Work Hours


Employment Type

Full-Time Position

Minimum Qualifications

An Associate’s degree from an accredited community college with two years responsible student services experience. Communication skills, both oral and written are necessary. Must have expert proficiency in Microsoft Office (Access, Excel, PowerPoint, and Word).

Preferred Qualifications


Position Description

Announcement Summary

Fayetteville Technical Community College is seeking qualified applicants for this full-time position. The ability to effectively work in a fast-paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential to this position. Qualified candidates will possess excellent computer skills, demonstrate evidence of a career that includes flexibility and willingness to change; open-mindedness, fairness and the ability to see multiple perspectives; a willingness to take risks, and willingness to accept responsibility for professional and personal growth.


Participate in the development, planning, implementation of goals and objectives related to Assessment and Retention and various campus graduation ceremonies.

Coordinate special projects as assigned such as Open Houses, Graduation Ceremonies, Software Implementation and First Time, First Generation student activities.

Develop, review, and recommend new or modified professional development opportunities for staff and faculty concerning issues of advising, retention and graduation.

Provide written input on the evaluation of staff and lab technicians assigned within the department, as deemed appropriate by the Dean of Enrollment Management and Associate Vice President of Student Services.

Maintain, Develop and Coordinate campus advising professional development with staff and faculty with Ellucian Advise, Etrieve, Hyland, 25 Live, Rise, Residency Determination Services and other software solutions.

Coordinate and assist in the maintenance and security of equipment, furniture and supplies as appropriate.

Submit a Personal and Professional Development Plan on an annual basis and ensure staff assigned to the program/concentration also provides a well-thought out plan.

Maintain program compliance activities within SACSCOC criterion on a daily basis.

Participate in student advisement and registration processes.

Make appropriate recommendations on student graduation readiness, including initiating requests for course substitutions, as appropriate.

Resolve complaints or problems among faculty, staff, and students within the program/concentration area and advise of potential escalation of problems, as appropriate.

Assist with the ongoing operations of the Veterans Office, Military Division, Admissions and Testing, Financial Aid, Registrar’s Office, Disability Support Services, and Student Activities Office as needed.

Perform related duties as assigned for the department as a part of the administrative responsibilities for administrative staff and/or other operational support employees.

Perform related duties as assigned.

How to Apply

Job Post Contact

FTCC-Human Resources