Assistant Director, Cole Auditorium Box Office

Assistant Director, Cole Auditorium Box Office


Richmond Community College
1042 West Hamlet Avenue
Hamlet, NC 28345
Phone: 910-410-1700

Job Location

Main Caumpus, Hamlet NC


Starting range $32,279-$49,099, commensurate with experience



Job Category

  • Professional

Application Period

Opens: Friday, February 15, 2019
Closes: Thursday, February 28, 2019

Target Start Date

Monday, March 18, 2019

Expected Work Hours

Usually daytime but works events in the evening and weekends also

Employment Type


Minimum Qualifications

Associate Degree with related experience required. Computer experience to include Microsoft Office Suite of programs required. Understanding of social media platforms and marketing required

Preferred Qualifications

Bachelor’s Degree preferred. Knowledge of graphic design concepts and graphic design software such as Adobe InDesign preferred. Knowledge of bookkeeping/accounting skills including cash handling preferred. Supervision experience preferred. Understanding of and commitment to the unique nature and role of the institution with special reference to the total fulfillment of the open door policy.

Position Description

Under the supervision of the Director of the Cole Auditorium and Community Center and a member of the college’s Marketing and Strategic Planning, the Assistant Director is responsible for front-line customer engagement, manages all aspects of the box office, and provides assistance in the day-to-day operations of the facility in a polite and professional manner representative of Cole’s and RichmondCC’s brand and mission.

Responsibilities and Duties of the Position:

1.Provide excellent customer service to internal and external telephone, e-mail, and in-person inquiries. Assist customers or route inquiries to appropriate staff in a timely manner.

2.Design and disseminate printable and digital promotional materials and other marketing assets for Cole events including but not limited to Brightsign digital displays, campus electronic sign, playbills, postcards, posters, magnets, brochures, multiple social media assets for multiple platforms, videos, letters, and mailings. Ensure that appropriate promotional materials are consistently available at various locations.

3.Oversee financial records of ticket sales and rental fees. Develop and maintain databases to include accurate records on rental and ticket customers and prepare it for analysis. Submit reports of all financial transactions daily to appropriate internal personnel.

4.Assist with events as necessary, including setting up equipment, completing turnovers to prepare for events, and acting as front-of-house manager for events. Operate ticket office according to college and state policies, including ensuring office coverage during all posted office hours.

5.Supervise show night box office staff and ushers, manage all front of house issues, act as host/hostess for shows/events ensuring compliance with safety codes, and resolve all patron conflicts.

6.Must work flexible hours including occasional weekends and evenings when needed. Occasionally responsible for opening/closing facility in absence of other staff members.

7. Other duties. (Willingness to accept and fulfill additional assignments.)


How to Apply

  • Online submission at
  • In person: 1042 W. Hamlet Avenue, Hamlet, NC, DeWitt Building, 2nd floor.

Application Process: To apply for a vacant position, complete the Richmond Community College application and submit it with unofficial copies of your College transcripts. For positions where a high school diploma or equivalent is the highest required degree, then proof of high school/equivalency is required. Application and review process can be found on the RCC website. No action will be taken on submission of a resume or letter of interest only. Incomplete files will not be considered.

Job Post Contact

Human Resources Director

Richmond Community College

P O Box 1189

Hamlet NC 28379

P (910) 410-1804

F (910) 582-7028