Downtown Campus, Wilmington, NC
Closes: Tuesday, March 20, 2018
Target Start Date
Expected Work Hours
A bachelor’s degree from an accredited college or university with major course work in student personnel services, business administration, accounting or a related field.
One to two years’ experience in finance management or accounting.
Work experience in financial aid in a post-secondary institution is highly desirable.
To assist in planning and coordinating the activities and operations of the financial aid function; to assist in the coordination of assigned activities with other divisions, outside agencies and the general public, and to provide highly responsible and complex assistance to the Director of Financial Aid.
• Assist in the operational activities for the financial aid functions including compliance with various State and Federal guidelines and regulations.
• Participate in the development and implementation of goals, objectives, policies, and priorities for the financial aid process.
• Assist in directing, coordinating and reviewing the work plan for the financial aid function; assist in monitoring work flow; assist in reviewing and evaluating work products, methods and procedures.
• Identify opportunities for improving service delivery methods and procedures.
• Assist with the coordination of financial aid actives with those other divisions and outside agencies and organizations; prepare and present staff reports and other necessary correspondence.
• Recalculate financial aid eligibility for students who totally withdraw from the college. Post revised awards and notify students.
• Advise incoming student on financial aid procedures; provide information and assistance to Student Development staff on the financial aid process.
• Receive applications and assist in the determination of student financial need and eligibility; determine the type and amount of aid available; coordinate student notification of acceptance or denial regarding financial aid applications.
• Assist in administering Federal, State, private and institutional student aid programs including: loans, grants, scholarships; monitor the financial aid process to ensure compliance with Federal, State, and College regulations, and fiscal accountability.
• Assist with training faculty, staff and students on the financial aid process.
• Participate in implementing new technologies, streamlining processes and creating efficiencies in all financial aid operations.
Participate in recruitment activities at local high schools.
• Attend professional group meetings; stay abreast of new trends and innovations in the field of financial aid processes.
• Participate in providing clerical and secretarial support to the office; answer phones; prepare correspondence.
• Answer questions and provide information to students and the public on College activities; assist in investigating complaints and recommending corrective action as necessary to resolve complaints.
• Assist with registration as assigned.
• Perform related duties and responsibilities as required.
Operational characteristics, services and activities as it applies to a financial aid program.
• Record keeping and reporting procedures.
• Principles of budget preparation.
• Modern office procedures, methods and computer equipment.
• Pertinent federal and state codes and regulations relating to financial aid.
Collect, interpret and evaluate narrative and statistical data.
• Gain cooperation through discussion and persuasion.
• Prepare clear and concise reports.
Maintain effective audio-visual discrimination and perception needed for:
• Making observations
• Communicating with others
• Reading and writing
• Working with numbers
• Operating assigned equipment
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
• sitting for extended periods of time
• operating assigned equipment
Maintain mental capacity which allows the capability of:
• making sound decisions
• demonstrating intellectual capabilities
• working with numbers
• assisting in the evaluation of the effectiveness of programs
• responding to questions
• evaluating various alternatives and making appropriate choices
• maintaining confidentiality
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work including a variety of college and government officials, community groups, and the general public.