Assistant Director of Financial Aid

Assistant Director of Financial Aid


Rockingham Community College
215 Wrenn Memorial Road
Wentworth, NC 27375
Phone: 336-342-4261


Commensurate with education and experience



Job Category

  • Professional

Application Period

Opens: Monday, February 25, 2019
Closes: Wednesday, July 31, 2019

Target Start Date

Monday, March 18, 2019

Expected Work Hours

M-Th 8am-5pm and F 8am-3pm

Reports to

Director of Financial Aid and Veterans Affairs

Employment Type

Full-time Staff; Exempt

Minimum Qualifications

Bachelor’s degree required. (Recommended fields: Accounting, Business Administration, Management, Math, Social Sciences)

One to three years of experience in college financial aid operations with a working knowledge of Federal and State financial aid regulations, policies, and procedures.

Excellent written and oral communication skills, attention to detail, team-oriented approach, and ability to work in a congenial and professional manner with students, faculty, and staff.  Excellent customer service skills.

Demonstrated ability to handle multiple functions or tasks effectively.

Competence in computing skills, especially Word, Excel, and Power Point.

While performing the duties of this job, the employee is occasionally required to lift and/or move up to 25 lbs.  Must be able to balance, stoop, kneel, and reach with hands/arms and work using a personal computer.


Preferred Qualifications

1. Master’s degree in higher education administration, counseling, higher education student development, or related area.

2. Experience working in a higher education setting. Community college experience highly beneficial.

3. Experience with Colleague.

Position Description

Reports to the Director of Financial Aid /Veterans Affairs and assists in the administration of financial aid in accordance with established College guidelines and applicable federal and state regulations. Administers the Veterans Education program and serves as the liaison between students receiving veterans’ benefits and the regional veterans’ affairs office. Oversees the RCC Foundation scholarship program and R2T4 processing. Supervises work study student employees in the Financial Aid Office.


1. Maintain a working knowledge of all aspects of the Financial Aid Office and maintain current knowledge of federal and state financial aid regulations.

2. Manage the Financial Aid Office in the absence of the Director of Financial Aid

3. Maintain comprehensive knowledge of the current student information system including financial aid annual setup and complex query language extraction and reporting.

4. Coordinate college calendar and schedules as it relates to coverage for the Financial Aid Office front desk and phones.  5. Supervise the Financial Aid Office work study student employees.


Specific to Veterans Affairs:

1. Maintain current knowledge of Veterans Administration (VA) regulations and serve as the college’s VA School Certifying Official.

2. Coordinate appropriate enrollment and certification forms for veterans’ benefits applicants. Maintain current changes in student status and report those to the regional VA office in a timely manner.

3. Counsel prospective and current veteran students and their families on required documents needed for benefits eligibility.  Ensure Financial Aid Office staff is knowledgeable to assist veteran students and answer questions.

4. Verify programs of study and course approval of benefits including VA consortium agreements.

5. Prepare all required information for annual VA Audit and catalog approval.

6. Coordinate and maintain the web-based program, VAONCE and GOARMYED, for timely submission and monitoring information to be sent to the Department of Veteran Affairs, in order to assure compliance.

7. Maintain current files of student status to fulfill NC State Approving Agency and Regional VA compliance guidelines.

8. Maintain working knowledge of RCC Catalog policies, procedures, and programs and recommend updates as needed to comply with changing VA legislation and guidelines.

9. Assist with the recruitment of veterans to the programs and services of RCC and maintain the VA webpage.


Specific to Financial Aid:

1. Conduct financial literacy information sessions and prepare publications for distribution to RCC students.

2. Certify private loans when initiated by students and maintain alternative loan files.

3. Award and receipt outside scholarships including state, community, and local awards.  Communicate with students about scholarship opportunities that are available when appropriate.

4. Process Clock Hour conversions and adjust aid accordingly.

5. Import financial aid files regularly and package student awards.  Complete review of ISIRS, verification items, transfer monitoring, NSLDS, and Pell Lifetime eligibility limits.

6. Monitor the submission of drop/withdrawal forms and last dates of attendance in Web Attendance to prepare files for R2T4 processing. Process R2T4 in cooperation with the Business Office and in compliance with Federal and State regulations.

7. Notify students and the Business Office of repays due to drops, overpayments, and/or no-show status.

8. Maintain and process the RCC Foundation scholarship program including the online scholarship software in cooperation with the Foundation Office, Business Office, and the college’s Scholarship Committee.

9. Counsel students and parents on financial aid policies and procedures, and answer questions regarding the FAFSA application. Correspond with students as needed. Prepare articles for College publications pertinent to financial aid announcements and opportunities.

10. Monitor consortium agreements with students and other colleges.

11. Fulfills other duties as requested or assigned by the Director.

Additional Duties

1. Speak to students, families, and the community about financial aid and veterans affairs opportunities and conduct financial aid and veterans affairs workshops at the request of the Director (may include off-campus and evening presentations).

2. Assists with regular reviewing of reports and reconciliation for financial aid including but not limited to FATR/FATP and the De-registration processes.

How to Apply

Please visit to complete an online application.

Job Post Contact

Joy Chappell
Director of Human Resources
(336) 342-4261, ext. 2265