Assistant Director, Financial Aid Processing

Assistant Director, Financial Aid Processing


Durham Technical Community College
1637 Lawson Street
Durham, NC 27703
Phone: 919-536-7200

Job Location


Durham, North Carolina




Full Time Benefits

Job Category

  • Professional

Application Period

Opens: Thursday, January 2, 2020
Closes: Tuesday, March 31, 2020

Target Start Date

Wednesday, January 1, 2020

Expected Work Hours

A minimum of a 40 hour work week as determined with the supervisor to allow the employee to fulfill the assigned duties and responsibilities, including occasional evening and weekend hours. Summer schedules may vary to enable four day or four and one h

Reports to

Director, Financial Aid & Veterans Services

Employment Type

Full-Time Position

Minimum Qualifications

Bachelor’s Degree in a subject area within Finance, Accounting, Human Resources, Student Personnel, Student Development or other related fields.

Preferred Qualifications


Bachelor’s Degree in a subject area within Finance, Accounting, Human Resources, Student Personnel, Student Development or other related fields.

Five years of relevant experience in administering federal, state and institutional aid and scholarships.

Position Description

Assistant Director, Financial Aid ProcessingDepartmentStudent Development and Support

FLSA: Exempt


Minimum Qualifications:  Bachelor’s Degree in a subject area within Finance, Accounting, Human Resources, Student Personnel, Student Development or other related fields.

Work Experience: Five years of relevant experience in administering federal, state and institutional aid and scholarships.

Preferred Qualifications
Knowledge, Skills and Abilities

1. Through knowledge of administering rules and regulations governing federal and state aid.
2. Knowledge of higher education financial aid services and programs.
3. Skill in presenting Financial Aid information in classrooms and the community.
4. Ability to interact appropriately with students and co-workers in high stress situations.
5. Ability to serve internal and external stakeholders with a high level of customer service skills, to include understanding the value of and initiating appropriate responses to inquires whether in the office, online or via telephone.
6. Evidence of strong counseling skills to assist students who have unique needs or exceptional circumstances or need alternative sources of financial support.
7. High level of ability to provide accurate and timely information regarding the status of a student’s award.
8. Knowledge of and sensitivity to the needs and expectations of community college students, faculty, and staff, and community groups.
9. High level of ability to organize workflow and work tasks with an attention to detail.
10. Ability to work with a diverse student population.
11. Ability to establish and maintain effective communication and interpersonal relations throughout the college and the community.
12. Ability to perform with a high level of proficiency in a college student information system (e.g., Colleague or Banner), Windows, and Microsoft Office.

Essential Functions

The Assistant Director, Financial Aid Processing position is responsible for assisting the Director in supervision of daily processes in the following areas: federal and state compliance and awarding, student work-study, student inquiries, computer data setup and retrieval, and federal and state reports. The Assistant Director, Financial Aid Processing, will provide compliance guidance to staff, manage Satisfactory Academic Progress (SAP), package and award aid, conduct the yearly system setup and internal compliance audits, and facilitate the resolution of difficult and /or unusual situations related to student financial aid issues. The Assistant Director will also demonstrate cultural competency and actively seek to grow in this area.

Job Duties

1. Assist Director in supervision of daily processes within the office.
2. Manage the Satisfactory Academic Progress (SAP) process for all students.
3. Provide guidance to the student population and maintain primary responsibility for management of Pell Reconciliation, SAP, ISIR load processing, setup and managing all updates to Colleague, and the return of Title IV funds.
4. Develop objectives and recommend changes to existing processes and practices to increase the accuracy of information and the office’s efficiency and responsiveness in order to promote the highest level of customer service.
5. Provide compliance guidance to staff.
6. Create a welcoming and positive relationship with visitors and ensure the interaction is an efficient and satisfying experience.
7. Maintain a cooperative working relationship with internal and external partners including the Business Office and Bookstore to obtain necessary documents, resolve problems, facilitate solutions, enhance customer service, and ensure quality services for students receiving aid.
8. Actively participate in financial aid related outreach events including but not limited to open houses, orientation, high school outreach, FAFSA Day, and classroom presentations.
9. Process financial aid applications to include, but not limited to, eligibility determination, verification, resolution of conflicting information, and authorization and posting of awards to student accounts.
10. Obtain and evaluate confidential information from students and parents in order to advise on eligibility for aid, the application process and college financing options.
11. Monitor student eligibility by applying standards of progress requirements in accordance with federal and state regulations. Educate student applicants and borrowers of their financial and academic obligations when receiving federal financial aid.
12. Maintain accurate student aid records in strict accordance with current federal, state and college regulations governing financial aid.
13. Review and suggest updates to the financial aid information found on the Durham Tech website to ensure current cost of attendance, compliance with federal regulations, accuracy of processes and the integrity of consumer information.
14. Provide information for necessary federal, state and institutional reports and maintain accurate student financial aid records, as subject to audit by appropriate internal and external agencies.
15. Participate in unit meetings and serve on committees as needed.
16. Participate in and maintain current knowledge via on-going professional development for financial aid functions in Colleague, federal regulations, trends in student aid programs, state laws and procedures, college procedures, and other technical support concerns.
17. Ensure proper security for Durham Tech’s student educational records in accordance with Family Educational Rights and Privacy Act (FERPA), state law, community college system regulations and college policies and procedures.
18. Support/participate in the college’s Continuous Improvement Plan.
19. Adhere to all college’s policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies, practices, procedures and guidelines.
20. Additional duties shall include other appropriate activities as assigned by the Director, Vice President and the President.

Physical Demands

Reasonable accommodations may be made to establish individuals with disabilities to perform the essential functions of this position. The physical and mental demands describe as follows are representative of those that must be met by an employee in performing the essential functions of this job:
• Ability to sit and stand for long periods of time;
• Ability to lift , at times, 10 lbs.;
• Sufficient visual acuity and manual dexterity to use a computer for long periods of time;
• Ability to express or exchange ideas through oral communications and to hear vocal responses within classroom range;
• Infrequent travel between buildings on campus, to other campuses, or locally or out of town to attend conferences.

How to Apply

The online application process will allow you to review the status of your application during the recruitment process, to update your online application, and to apply for positions that become available in the future.

New Users

Please take a moment to become familiar with the system:
• To search positions, click the Search Jobs link at left.
• To apply for a job, click the Create Account link at left, then follow the directions.

For assistance with the online employment application, please contact Human Resources at 919-536-7244 or
Assistance will be available Monday - Friday between the hours of 8:00 am and 5:00 pm.

Returning Users

Click the Login link on the left, and enter your username and password. This enables you to:
• Apply to new positions without re-entering application information that has not changed.
• Review the status of positions you have applied to.


Job Post Contact