Assistant Director-Financial Aid (Search Re-opened)

Assistant Director-Financial Aid (Search Re-opened)


Gaston College
201 Highway U.S. 321
Dallas, NC 28034
Phone: 704-922-6200

Job Location

Dallas, NC


$50,790 / Grade 12 Exempt



Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, January 3, 2019
Closes: Thursday, February 28, 2019

Target Start Date

Friday, March 1, 2019

Expected Work Hours

Typically 8 a.m. to 5 p.m.

Reports to

Director-Financial Aid and Veterans Affairs

Employment Type

Full-time, Regular Staff

Minimum Qualifications

  • Bachelor’s degree from a regionally accredited institution in business, accounting, finance, counseling, education, human services, or related field required.
  • Three years’ experience in higher education required.
  • Experience using computer applications/software required.
  • Attention to detail with the capability to multi-task required.
  • Excellent organizational and analytical skills required.
  • Effective written, oral, and interpersonal communication skills required.

Preferred Qualifications

  • Master’s degree from a regionally accredited institution preferred.
  • Student Services or supervisory experience preferred.
  • Experience in financial aid preferred.
  • Experience with Ellucian Colleague preferred.
  • Experience with document imaging preferred.
  • Experience with scholarships preferred.

Position Description

Open until filled - applications reviewed upon receipt


Responsible for day-to-day administrative supervision of the financial aid functions, including assisting in the supervision of the administrative support staff and assisting with supervising other staff personnel.  Supports and coordinates various financial aid services and processes to maximize efficiency and effectiveness with an emphasis on customer service and student success. Develops and maintains a thorough knowledge of federal, state, and institutional policies and regulations that pertain to grants, work-study, scholarships, and supplemental programs; provides leadership in the overall management and awarding of scholarships.

Assumes primary responsibility for maintaining and updating Ellucian Colleague software, including performing annual set-up, automating manual processes, providing internal reports, and training of other staff.  Responsible for using Informer Web Reporting to generate ad hoc reports as needed. Acts as the primary custodian for records management. Performs data-mining and analysis for internal and external clients using computer applications and software. Reports to the Director-Financial Aid.


  1. Responsible for day-to-day administrative supervision of the financial aid functions.
  2. Assists with supervision of administrative support staff including leading, guiding, and directing work assignments, training and cross-training, and problem solving.Supports and assists financial aid staff.
  3. Assists with supervising other staff personnel and serves as the back-up in the absence of the Director of Financial Aid. Responsible for performance management activities including training, motivation, productivity, accountability, and personnel recommendations.
  4. Assists with ensuring financial aid systems and processes are compliant with institutional, state, and Federal Title IV aid regulations. Designs and develops automated processes to support internal audit, assessment, and support end-user reporting needs. Serves as the principal lead of the Financial Aid Ellucian Colleague module to ensure accuracy, accessibility, and compliance with institutional, state, and federal policies and regulations.
  5. Assists in management of ISIR data load and management of Pell/COD data load and Federal Pell Grant reconciliation processes. Assists in management of grant and scholarship disbursement processes.  Ensures completion of monthly and year-end reconciliation processes.  Assists with the collection and analyzing of data for both internal and external audits.
  6. Assists with processing professional judgments and/or dependency overrides in compliance with federal regulations. Assists with ensuring up-to-date reconciliation of all state and federal funds; assists with ensuring that all federal, state, and institutional funds are awarded in compliance with federal, state, and institutional policy, regulation, and/or laws.
  7. Assists with the compilation of data for the accurate completion of regularly scheduled and nonscheduled federal, state, and institutional reports, including, but not limited to the annual FISAP report.
  8. Assists with the coordination of financial aid staff and assists with recruitment activities. Makes financial aid presentations to students and to campus as requested/needed. Assists with special projects, including grants, as needed.
  9. Acts as the primary custodian for records management to ensure compliance with College policies and state and federal regulations.Responsible for maintaining document imaging and related processes in an effort achieve a greater paperless environment.
  10. Engages and communicates with former, current, new and prospective students and applicants using a variety of mediums including face-to-face, telephone, written correspondence, and email. Counsels students concerning financial aid opportunities, application processes, student responsibilities, and financial management strategies.
  11. Attends state and federal financial aid meetings/conferences on regulations and procedures to secure current information and training.
  12. Actively participates in College-wide committees.
  13. Provides evening coverage for the financial aid office.
  14. Maintains a high standard of professionalism in representing the College including confidentiality in all aspects of the position’s responsibilities and adherence to policies, procedures, and other established guidelines.Adheres to professional accountability and accepts responsibility for managing situations and problems.
  15. Works cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and College objectives and provides a high level of customer service to customers by establishing and maintaining effective working relationships and partnerships.
  16. Performs other duties as assigned.


  • Generally works in a traditional climate-controlled office environment and requires the ability to sit for extended periods.
  • Some walking, standing, and bending required, and the ability to lift and maneuver items weighing up to 25 pounds.
  • Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.


How to Apply

Apply online only at > Employment Opportunities

AA/EEO Employer

Job Post Contact

June Stromberg