Duties may include, but are not limited to, the following:

• Provides technical support for all online learning management system instructional initiatives to improve learning outcomes, facilitate technology-rich teaching, and advance curricular innovation.
• Develops and provides LMS training to faculty.
• Supports LMS users, including faculty, staff, and students, and assists with the administration of the LMS.
• Develop and deliver new training materials in support of new technologies and upgrades within the LMS.
• Respond to student and faculty phone calls and email regarding ongoing LMS maintenance issues such as login, user accounts, and password retrieval.
• Provide in-person, telephone, and email support for faculty delivering course content through the College LMS.
• Provide real-time assistance to faculty experiencing technical difficulties with the learning management system.
• Interact with the online standards team to develop, implement, and assess FTCC’s online academic courses and standards.
• Complete duties and responsibilities in compliance with College standards, policies, and guidelines.
• Complete all required training and professional development sessions sponsored by Fayetteville Technical Community College.
• Promote positive morale and teamwork within the functional unit and provide exceptional customer service to students, faculty, and community.
• Communicate effectively, both orally and in writing.
• Perform other duties as assigned.