Position Description

DEFINITION:

To assist the Network Administrator by performing a variety of technical duties in the design, installation, implementation, security, and maintenance of various network systems.

SUPERVISION RECEIVED AND EXERCISED:

• Receives general supervision from the Infrastructure Team Manager.
• Exercises no supervision.

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTION STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
 
Essential Functions:
 

• Help to ensure reliable network access and adequate network performance with use of the following;

1. Layer 2 and Layer 3 Ethernet access and aggregation switches
2. Network Firewalls and Intrusion Prevention devices 
3. Network Access Control appliances 
4. WAN optimization and application traffic management systems
5. High-speed router clustering device for WAN 

• Working knowledge of these type devices is preferred.  
• Design, deploy, and maintain the college wireless network.
• Administer role-based network security systems, including systems that implement 802.1x protocols.
• Assist in proactively monitoring all networks for intrusion, providing best bandwidth availability, and to anticipate future need for additional bandwidth.
• Respond to questions and problems for IT Services staff regarding network connectivity and security concerns.
• Help with configuration adjustments and documentation as required to achieve and maintain regulation compliance.
• Assist in maintaining system security at all times.
• Assist in design, change implementation, and maintenance of college networks.
• Help coordinate and manage network service providers and contractors.
• Assist in management and coordination of Wide Area Networks.
• Assist in enhancing and maintaining network security including intrusion detection/ prevention and Firewall security.
• Assist with the design and implementation of security strategies and protecting against misuse of both the internal and external networks.
• Review system logs for system integrity, security, and quality control.
• Provide resource support for recommendations on network hardware and software purchases.

 
Other Important Functions:
 

• Perform regular backups of the configuration of the devices above and store in a safe place for disaster recovery.
• Help to configure and maintain VPN access to college network for remote users.
• Assist in installing and modify network hardware, software, and applications to facilitate network processes.
• Clean, organize and maintain network systems facilities and related storage areas.  Keep network communication rooms clean and organized and patch cords neat and orderly.
• Monitor the status of communication room UPSs and building UPSs for proper operation.
• Maintain a record of all work activities, including the repair, maintenance, testing, and replacement of network related devices.
• Assist in compiling and preparing an Information Technology Services handbook; document problems, solutions, programs, and procedures for computer network system.
• Perform related duties and responsibilities as required.
• Some evening and weekend hours may be required.

Qualifications

QUALIFICATIONS:

Knowledge of:
 

• VLAN management, TCP/IP routing, and network communication protocols such as SNMP and spanning tree.
• Working knowledge of network drawing applications.   
• Active Directory and DNS/DHCP helpful.
• Familiarity with Linux OS commands helpful.
• Familiarity with networking technology practices, topologies, protocols, configuration, management, implementation, and troubleshooting.
• Industry “Best Practices” of network security practices including firewall management and intrusion detection/prevention, monitoring, and troubleshooting.
• Familiarity with principles and procedures of computer network system installation and maintenance.
• Principles and procedures of record keeping.

 
Ability to:
 

• Install, test, configure, maintain, and troubleshoot network equipment.
• Troubleshoot network and security problems as required.
• Use various packet capture techniques and analyze those captures to troubleshoot and diagnose network connectivity problems.
• Prepare and maintain work records.
• Quickly master the methods, materials, and equipment used in the installation, maintenance, testing, and repair of networks and network equipment.
• Assist in network security practices including firewall management and intrusion detection/prevention, monitoring, and troubleshooting.
• Understand and follow oral and written instructions.
• Work independently in the absence of supervision.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations.
• Maintain effective audio-visual discrimination and perception needed for:

1. Making observations
2. Reading and writing
3. Communicating with others
4. Operating assigned equipment
5. Handling varied tasks simultaneously

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:

1. Standing or sitting for extended periods of time
2. Operating assigned equipment
3. Handling varied tasks simultaneously 
4. Bending, stooping, climbing, or lifting up to 50 pounds

• Maintain mental capacity, which allow the capability of:

1. Making sound decisions
2. Responding to questions
3. Demonstrating intellectual capabilities

 EXPERIENCE AND TRAINING GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
 
Minimum Education/Training:
 

• An Associate’s degree in Computer Science, Information Systems, or a related field.

 
Minimum Experience:
 

• Two years of work experience in Information Technology or related field.
• Experience in higher education, preferably the North Carolina Community College System (NCCCS).

 
Preferred Education/Training, Experience, Skills:

• CISCO, network O/S, Net+, SANS or other networking and/or security certifications preferred.
• Certified Wireless Design Professional certification preferred. 

 
Special Instructions to Applicants:
 

This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.

Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.