Assistant, Student Services
Employer
Job Location
Asheville Buncombe Technical Community College
Asheville, North Carolina
Main Campus
Salary/Grade
Benefits
Job Category
- Clerical
Application Period
Closes: Monday, November 29, 2021
Target Start Date
Expected Work Hours
Reports to
Employment Type
Minimum Qualifications
Minimum Requirements (Applicant must meet all of the minimum requirements)
1. Must have a minimum of an Associate’s degree;
2. Must have a minimum of one year of full-time or equivalent experience serving students in an educational setting or serving the Public in a front desk, face-to-face customer service environment;
3. Experience using Microsoft Office Applications.
Preferred Qualifications
Preferred Qualifications
1. Must have a minimum of a Bachelor’s degree;
2. Must have a minimum of one year of full-time or equivalent experience working in one or more of the following Student Services areas: Admissions & Records, Financial Aid, Advising, Student Counseling & Career Services, One-Stop Service Center or Student Advocacy & Discipline;
3. Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.
Position Description
Job Description Summary
Provides tier 1 services to students and visitors to the Student Services Center
Duties
1. Provides tier 1 services to students via face-to-face, phone, and electronic means, including email and Zoom sessions and supports admissions, registration, and other curriculum enrollment activities.
2. Provides students and visitors with college information related to curriculum enrollment.
3. Directs students and visitors to other offices according to unit procedures.
4. Maintains an organized and inviting environment in the Service Desk area.
5. Provides superior service to all visitors and College employees.
6. Assists with outbound Call Center projects as needed.
7. Processes transcript orders using third-party transcript ordering software (Parchment).
8. Processes registration changes and overrides.
9. Performs student record data entry and scans archived student records.
10. Assists with the cleaning and scanning of historic student files, as needed.
11. Assists in the Enrollment Lab as needed.
12. Assists with graduation processing and commencement ceremony.
13. Contributes to the College Vision, Mission, Values, and RISE statement.
14. Supports workforce diversity in all its aspects.
15. Performs other duties as assigned.