GENERAL JOB DESCRIPTION:  The Assistant System Administrator reports directly to the Director of Information Technology Services.  The Technology Specialist – Systems Support will play a critical role by assisting the System team as a cross-trained backup and being the technical resource for key applications. 

DUTIES:

• Administers Microsoft 365 including adding users, controlling access to document libraries, setting permissions, etc.
• Serve as the technical resource for additional Colleague-related applications, such as Residency Determination Status (RDS), docusign, etranscripts, TutorTrac, and the college’s room scheduling system.
• Serve as a primary backup for the colleague online system, FALink, the bookstore integration software module with Colleague Financial Aid module, college’s ERP system and the college’s document imaging system.
• Maintain and administer the colleague-related Windows servers.
• Assist with the creation of security classes and user authorization forms.
• Assist with weekly Colleague patch documentation.
• Assist with preparing for state compliance reviews, such as State Audits and EAGLE.
• Assist with researching and implementing emerging technology.
• Assist with semi-annual updates for the Computer Services’ Operating Manual and the on-going updating of all server operating manuals.
• Provide assistance to faculty and staff with the procurement of computer hardware and software.
• Create and conduct end user training as needed.
• Participate in departmental planning and evaluation.

COLLEGE REQUIREMENTS OF ALL EMPLOYEES:

• Demonstrated excellence in written, oral, and interpersonal communication skills. 
• Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
• An understanding of and commitment to the comprehensive community college philosophy and mission.
• Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
• Acts as a team player when working with any and all employees of the College.
• Serves on institutional committees as appointed by the President.
• Performs other duties and responsibilities as needed.
• Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.
• Promote good safety habits and be compliant with OSHA safety regulations.
• Randolph Community College conducts a background check and drug screening on all full-time new hires.