Associate Dean of Student Services, RTP Campus, IT Care Team Director

Associate Dean of Student Services, RTP Campus, IT Care Team Director


Wake Technical Community College
9101 Fayetteville Road
Raleigh, NC 27603
Phone: 919-866-5000

Job Location

RTP Campus

10908 Chapel Hill Road
Morrisville, NC 27560


Depends on Qualifications


State of North Carolina

Job Category

  • Professional

Application Period

Opens: Monday, April 1, 2024
Closes: Saturday, April 6, 2024

Target Start Date

Wednesday, May 1, 2024

Expected Work Hours


Reports to

Dean of Academic Advising

Employment Type


Minimum Qualifications

Bachelor’s Degree
Two years of supervisory experience in a college setting

Three years' experience in advising, student development, student affairs, enrollment or a related field in an education environment 

Or, an equivalent combination of education and experience 

Preferred Qualifications

Master's Degree in Counseling or a related field
Administrative experience in higher education
Experience in a community college setting

Position Description

Pay Grade: Manager 7

This position coordinates and supervises the daily operations of all Enrollment and Student Services activities at the Research Triangle Park Campus. This position will also oversee the Information Technology Care Team, and will assist with daily advising of IT students, and general walk-in students at the RTP campus. 

 Responsibilities and Duties (*Essential Functions):

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. 

*Serve as the first point of contact for Enrollment and Student Services administrative matters for the Research Triangle Park (RTP) campus location

*Work closely and collaboratively with functional area leaders to ensure continuity of services for the RTP campus location

*Oversee the Information Technology Care Team

* Supervise assigned staff and manages issues related to personnel or customer service

* Coordinate with Chief Campus Officer regarding strategic enrollment management issues for the campus market

Ensure students at RTP campus receive needed support throughout the student lifecycle, through direct support and collaboration with other departments

Supervise and manage Enrollment Navigator initiative

Advise general and IT student walk-ins, and virtual IT students

Coordinate on-campus events such as, but not limited to, Open House and tours

Serve as Enrollment and Student Services representative at RTP Campus meetings

Communicate concerns with collegewide subject matter leads, Chief Campus Officer, and Vice President of Enrollment and Student Services

Serve on college wide and campus committees as requested


Knowledge, Skills, and Abilities
Intermediate skills with MS Office products
Excellent communication skills, listening, writing, and speaking
Effective collaboration, critical thinking and problem-solving, and team-building skills
Strong problem-solving skills
Demonstrated abilities and experiences working with a diverse population
Ability to make effective presentations in a corporate/collegiate setting

How to Apply

Interested candidates must apply online through the following link in order to be considered: Associate Dean of Student Services, RTP Campus, IT Care Team Director

Job Post Contact

Human Resources