Audio Visual Technician
Employer
Job Location
Main Campus, Winterville, NC
Salary/Grade
Benefits
Job Category
- Technical/Paraprofessional
Application Period
Closes: Sunday, August 6, 2023
Target Start Date
Expected Work Hours
Reports to
Employment Type
Minimum Qualifications
Minimum requirement is at least an Associate’s Degree, preferred in Information Technology, with a general knowledge of computers with some Audio/Visual skill; Preferred Bachelor Degree; or any equivalent combination of education, training, certifications and experience which provides the required skills, knowledge, and abilities to perform the duties specified.
Must possess excellent communication and interpersonal skills and the ability to record information quickly and correctly. Experience and/or training involving technical support of personal computers and peripherals is preferred, but not required. Working knowledge of Microsoft Office, Windows, Gmail and Moodle is a plus.
Preferred Qualifications
Physical Requirements: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 30 pounds) and working on ladders, gangways and confined spaces. Tasks may involve extended periods of time at a keyboard or workstation.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving direction and instruction from supervisor.
Language Ability: Requires ability to read a variety of policies and procedures, technical manuals and diagrams, etc. Requires the ability to prepare technical reports and diagrams, records, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; and to deal with several abstract and concrete variables. Requires the ability to learn and understand relatively complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; and to teach co-workers. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including computer technology, computer networking, computer programming, etc.
Numerical Aptitude: Requires the ability to perform moderately complex algebraic and geometric operations and the ability to utilize principles of basic probability and statistical inference.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery to operate motor vehicles.
Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, tools, etc. Must have moderate levels of eye/hand/foot coordination.
Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision; preparing and analyzing written or computer data, etc.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. The worker may be subject to danger or risk to a slight degree or to tension as a regular, consistent part of the job.
Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
Position Description
Under general supervision, this position is responsible for the technical support for college’s video conferencing system and maintain its working condition, documenting and tracking work and helpdesk requests, maintaining liaison with customers to communicate the status of their requests and performing general office duties. Reports to the Director of IT Support and Security Services. Performs other duties as directed.
Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.
Perform routine technical repair and maintenance of AV/IT equipment and maintain a database for documentation including live streaming and video conferencing.
Provide technical support for college’s video conferencing system and maintain its working condition.
Integrate audiovisual equipment and related computer systems according to college plans.
Provides support for College-wide door lock system, including assistance with issuing or renewal of keys and the associated database.
Works with and gathers information concerning user’s situation; diagnoses problems of the system; refers to documentation or external resources to resolve situations to ensure that systems are running to the desired expectation of users.
Documents and tracks work requests generated and instructs HelpDesk operators on determining and accurately implementing work order prioritization and follow up for requests.
Assists and coordinates daily responsibilities between other members of the OITS division and the Department Director.
Operates a variety of office equipment such as but not limited to computer, printer, telephone, calculator, mobile devices, audio visual equipment, etc.
Assist in PCC Helpdesk Support which may include but not limited to at times, password resets, intellikey requests, answering phones and other duties assigned to the helpdesk