BioNetwork Technical Assistant

BioNetwork Technical Assistant


Wake Technical Community College
9101 Fayetteville Road
Raleigh, NC 27603
Phone: 919-866-5000

Job Location

BioNetwork Capstone Center

NC State University
850 Oval Drive
Raleigh, NC 27695


$32,219.96-$41,710.19 annual


State of NC Full Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Friday, December 20, 2019
Closes: Friday, January 31, 2020

Target Start Date

Sunday, February 3, 2019

Expected Work Hours

Monday - Friday 7:30 am - 4:30 pm

Reports to

BioNetwork Program Coordinator

Employment Type

Full Time Annual Permanent-Staff

Minimum Qualifications

Knowledge, Skills & Abilities:

Excellent written and oral communication

Exceptional organizational, critical thinking, and time management skills

Strong interpersonal skills and professional presentation

Ability to remain focused on tasks and goals despite frequent interruptions

Ability to manage and maintain organization and efficient work flows to track and meet multiple competing deadlines and priorities

Intermediate proficiency in the use of computer hardware and software, including Microsoft Office and internet resources

Willingness and demonstrated ability to learn and expand knowledge base

Ability to travel for required meetings and training at other locations-- overnight or day long trips may be required

Ability to adhere to required work schedule 7:30 am - 4:30 pm, Monday-Friday

Ability to work occasional night or weekend hours, as required
Minimum Requirements:

High School Diploma or equivalent

Three years' experience in an office environment

Valid Driver's license and clean driving record

Preferred Qualifications

Associate's degree in Office Systems Technology, Business, Computer Information Systems or related field

Knowledge of Colleague and Informer

Familiarity with Dropbox and Google platforms

Experience working in a Community College setting

Other experience working in a higher education environment

Position Description

The BioNetwork Capstone Center Technical Assistant reports to the BioNetwork Capstone Center Program Coordinator and is responsible for providing support to BioNetwork leadership, students, and instructors for open enrollment, customized training and sponsored course offerings. 

This position is part of the North Carolina Community College System BioNetwork initiative, and has local, regional, and statewide responsibilities.  Wake Technical Community College serves as the fiscal agent for this position.  Daily operational and supervisory activities are conducted and managed by North Carolina Community College System personnel.  

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  

*Provides administrative and technical support for the Capstone Center, including all course and administrative functions, documentation, and communications
*Serves as first point of contact for BioNetwork guests and students, including promptly responding to all service inquiries from prospective students, companies, and colleges, providing general information, and making internal referrals as appropriate

*Acts as primary enrollment contact for participant questions, enrollment, refunds and withdrawals, certificates, grades, location information, parking, and billing
*Responds to course and registration inquiries from the course reservation system
*Processes and verifies all class documentation, such as registration forms, enrollment reports, memos, and instructor contracts are complete for each section
*Orders course handouts and other printed materials, prepare course packets, and processes, maintain and organize stored course materials
*Prepares instructor contracts, contract changes, and monthly payroll
Reviews and verifies for accuracy expenditure and travel requests; copies and files all monthly travel expenditures and routes them to appropriate personnel for payment
Maintains the completeness, accuracy, and maintenance of BioNetwork course files in compliance with state audit guidelines
Collaborates with the BioNetwork Administrative team to ensure documentation consistency and communication.
Sends weekly internal and external communications regarding upcoming courses and enrollment numbers
Utilizes the BioNetwork website and Wake Tech's Colleague program to manage course data and metrics

Provides additional support to the administrative team and BioNetwork leadership as needed or requested in conjunction with the College's goals and core values
Serves on workgroups in development and revision of administrative SOPs as necessary

Attends required meetings and training on site or at other locations requiring overnight or day travel

Job Post Contact

Human Resources