Main Campus, Winterville, NC
Closes: Monday, January 2, 2023
Target Start Date
Expected Work Hours
Bachelor’s degree in education, advising, human services, counseling, psychology, social work or an appropriate field is required. Minimum of two years of higher education experience and/or any equivalent combination of experience and education required to perform the duties as listed in the position description. Knowledge of the functions of the Division of Student Support and/or Academic Affair is preferred but not mandatory. Experience serving as an advisor to a student club or organization in a higher education setting is a plus. Case management experience and early alert systems experience is essential. The applicant will be expected to have supreme organizational skills, as well as strong interpersonal, written and oral communication skills to match an unwavering ability to think critically and make decisions. Professionalism is necessary.
The ability to receive, retain, and apply equitable practices is required. Candidates with a background of working, facilitating, and/or leading initiatives focused on holistic Black male development in higher education is a plus. The applicant must be knowledgeable of the most recent trends associated with the success of Black and minority males as well as variables to address negative attrition patterns. The applicant must have the ability to apply common sense understanding to perform repetitive tasks, and is able to use independent judgment in routine as well as occasional non-routine situations. Must have excellent computer skills and hold proficiency in all major Microsoft Office programs. The candidate must also be punctual and mature. The individual must have the ability to utilize social media to recruit, retain and attempt to ensure student success.
Physical Requirements: Must be physically able to operate a variety of machines and equipment including a computer, telephone, basic office equipment, vehicle, etc. Must be able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting much of the time, but involves walking and standing, stooping, kneeling, pushing, pulling, etc. for periods of time. Must be able to lift and /or carry weights of up to 50 pounds.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to volunteers and receiving assignments and/or directions from supervisor.
Language Ability: Requires ability to read a variety of policy and procedure manuals, regulations, reports, etc. Requires the ability to prepare reports, schedules, correspondence, etc. with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control and confidence.
Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; to deal with several abstract and concrete variables. Requires the ability to make independent judgments in absence or supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions, to counsel and teach volunteers and inmates. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages.
Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to determine percentages and decimals and to determine time.
Forms/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Motor Coordinator: Requires the ability to coordinate hands and eyes using office machinery; and to drive motor vehicles.
Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency, unusual or dangerous situations. The worker may be subject to danger or risk to a slight degree.
Physical Communications: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
Under the supervision and direction of the Director of the Black and Minority Male Success Initiative, the Black Male Success Coach is primarily responsible for supporting the mission of Pitt Community College, with emphasis in the areas of enrollment, persistence, mentoring, and guiding Black and Minority Males toward the successful completion of their academic goals.This position will utilize predictive analytics to establish a caseload of first-time in college Black males categorized by high-, medium-, and low-risk for student success. The Black Male Success Coach will employ academic and non-academic college and community resources to improve student outcomes. The Success Coach will track students and compile end-of semester and end-of-year reports.Additionally, the Aviso Early Alert system will also be used by this position to ensure referrals are addressed and closed out regularly, following up with appropriate PCC personnel connected to alert management, and follow-up ensuring identified students are connected to support services that PCC provides.
Documentation is essential, serving to respond to early alert referrals and connect with students to support their education pathways and goal achievement.This position is responsible for following up with the student and the person who initiated the alert/referral. The Black Male Success Coach will receive the Aviso alerts and is responsible for successful caseload management completion. This position has been designed with the goals of supporting Black male students and enhancing/promoting academic success for those referred to community and institutional resources within the early-alert system. The position will require the ability to work with administrative functions of the Aviso software, including communication, documentation, and reporting.This individual offers support and guidance to ensure academic and social success while promoting cultural pluralism and dialogue on matters related to the development of Black males. This individual will provide direct support to the Director of the Black and Minority Male Success Initiative, Black Male Success High School Coordinator, and the Minority Male Success Initiative Coordinator.
1. Manage a caseload of Black male students.
2. Consult with the Office of Planning and Research to develop longitudinal and track key performance indicators to improve performance outcomes and adjust as needed, collect, analyze, and report program data, and identify key performance indicators for establishing baseline data to monitor ongoing performance as initiatives are implemented for continuous improvement.
3. Monitors and manages Aviso early alerts to provide proactive student support for Black males.
4. Assists students with alleviating obstacles to academic success.
5. Implements interventions by connecting students with support staff and other resources to improve academic standing.
6. Provides direction to students for navigating academic and non-academic resources on campus, online, and in the community.
7. Ensures student follow-up regarding the referral to campus and community resources that students will need to successfully complete their educational goals.
8. Assists students with issues that arise which impact academic goals, persistence, and attendance.
9. Maintains level of confidentiality regarding documents received and other matters involving students and the program.
10. Properly and accurately documents within the Aviso system all student contacts, referrals, and outcomes of referrals.
11. Communicates effectively both orally and in writing with faculty, staff, and students.
12. Maintains good working relationships and professionally communicates information with all appropriate departments/divisions on campus.
13. Performs related administrative and record-keeping duties such as email, phone call, and text message coordination, documentation, and follow through relating to Aviso alerts.
14. Contributes to increased numbers of Black male students successfully completing courses, persisting semester-to-semester, and completing their educational goal(s).
15. Engages at-risk students by connecting them with the appropriate staff, faculty, and/or outside agency (agencies).
16. Adheres to PCC policies and procedures.
17. Operates, utilizes, and maintains various types of general office equipment and supplies including computers, phones, text messaging services, etc.
18. Participate in professional development experiences to increase the awareness of educational, economic, and social backgrounds of students.
19. Develops rapport with students to support successful goal completion.
20. Performs other duties as assigned that support the overall objective of the position.
*****Prior Applicants Do Not Need To Reapply*****