GENERAL FUNCTION:    

Under general supervision, the Career Navigator will provide case management and career counseling to Youth program participants. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

ESSENTIAL DUTIES:                                                                                                                                         

•     Provide individualized assessment of work, family and personal development needs and opportunities for   

    Adult and Dislocated Workers

•     Build professional one-on-one working relationships with participants to assist in eliminating challenges

    that are hindrances to obtaining and retaining employment

•     Provide referrals to appropriate community service or social service agencies when needed
•     Encourage individuals to participate in and follow through with planned activities as outlined in contract

    with funding agency

•     Oversee participant activities and assist with workshop schedules
•     Create solutions to participant attendance problems
•     Maintain organized database of customers and keep detailed documentation of all contacts. Maintain

    participant files as specified by contractor.

•     Share information with appropriate staff and/or funding agencies
•     Provide consistent and comprehensive case management follow-up and retention services, ensuring that

    post-placement contacts are made as required by specific contract while accommodating participant work

                 schedules

•     Document all participant contacts and activities in case progress notes within NCWorks Online
•     Ensure that positive outcomes and goals are met as required by contract
•     Work with the team on implementing processes that increase participant engagement
•     Serve as staff in the NCWorks Career Center and cross-train to achieve Integrated Service Delivery goals
•     Other duties as assigned

MINIMUM REQUIREMENTS:

• Bachelor’s Degree; or
• Associate Degree and two years of experience managing data and customer interactions; or
• An appropriate combination of education and/or experience

OTHER RELEVANT KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to prioritize tasks and document visits and contacts
• Bilingual in Spanish is a plus
• Demonstrate telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Proficient in Microsoft Office applications