Cape Fear Community College
411 North Front Street
Wilmington, NC 28401
Phone: 910-362-7000

Job Location

Wilmington - Downtown Campus 


$2,2742 Monthly


Full-Time Benefits, State Health Plan, Retirement, Pension, etc.

Job Category

  • Clerical

Application Period

Opens: Monday, April 19, 2021
Closes: Monday, April 26, 2021

Target Start Date

Monday, April 19, 2021

Expected Work Hours

M-F 9am-5pm

Employment Type

Full-Time Staff

Minimum Qualifications


Knowledge of:

Basic customer relations techniques
Basic computer knowledge
Principles and procedures of record keeping
Basic mathematical principles
Procedures and practices involved with handling money, issuing receipts and balancing a cash drawer
English usage, spelling, grammar and punctuation.

Ability To:

  • Learn to operations, services and activities of a customer service program.
  • Respond tactfully and courteously with the public in answering student inquiries and referring complaints.
  • Establish and maintain cooperative working relationships with those contacted in the course of work
  • Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
  • Work independently in absence of supervision
  • Maintain a variety of records and files
  • Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
    1. Standing or sitting for extended periods of time
    2. Bending, stooping, climbing or lifting up to 50 pounds
    3. Operating assigned equipment
    4. Handling varied tasks simultaneously 
  • Maintain mental capacity, which allow the capability of:
    1. Making sound decisions
    2. Responding to questions
    3. Demonstrating intellectual capabilities

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:
Minimum Education/Training:
High School Diploma or equivalent 
Minimum Experience:
One year of cash handling and customer service required.


Special Instructions to Applicants:

  • This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.


  • Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.

Preferred Qualifications

Preferred Education/Training, Experience, Skills:
Associates Degree in Accounting or Business preferred.

Position Description

To perform clerical customer service duties in support of college registration activities involving
serving as a cashier, handling student complaints, providing information and maintaining related financial records.

  • Receives general supervision from supervisory or management staff.
  • Exercises no supervision.


Essential and other important responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
Perform general cashiering duties for the college; receive student tuition and fees; issue parking
decals;  issue  receipts;  issue  refunds  as  required;  maintain    necessary    records  and  files  of transactions; record all monies received on computer  terminal; maintain cash drawer on a daily basis and balance the cash drawer at the end of each day by tender.
Provide  assistance  to students  and  the general  public  with inquiries  and  complaints;  answer student  complaints  regarding  registration  fees,  delinquencies  and  refunds;  identify  customer service problems and conduct research; communicate results to students as appropriate.
Answer incoming telephone calls providing general information on college registration policies and procedures as required; and if needed refer calls to appropriate department personnel.
Assist with distribution of checks to students and employees. 
Maintain petty cash fund; balance petty cash on regular basis. 
Maintain parking ticket information.
Provide information to students regarding student health insurance.
Operate a variety of office equipment; input and retrieve data and text.
Assist with ID card production
Other duties as assigned.

Other Important Functions:

Perform a variety of general clerical duties including typing and proofreading a variety of documents.
Assist with shredding and disposing of outdated financial documents.
Perform related duties and responsibilities as required

How to Apply

Submit an Application through the Cape Fear Community College Careers page, along with a current resume, explanatory cover letter, and unofficial/official transcript documentation. This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

Job Post Contact

Anne W. Smith
Director of Human Resources
Cape Fear Community College
411 N. Front Street, Wilmington, NC 28401
Phone: 910-362-7028