QUALIFICATIONS:

Knowledge of:

Basic customer relations techniques
 
Basic computer knowledge
 
Principles and procedures of record keeping
 
Basic mathematical principles
 
Procedures and practices involved with handling money, issuing receipts and balancing a cash drawer
 
English usage, spelling, grammar and punctuation.
 

Ability To:

• Learn to operations, services and activities of a customer service program.
• Respond tactfully and courteously with the public in answering student inquiries and referring complaints.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Work independently in absence of supervision
• Maintain a variety of records and files
• Maintain effective audio-visual discrimination and perception needed for:

1. Making observations
2. Reading and writing
3. Communicating with others
4. Operating assigned equipment
5. Handling varied tasks simultaneously

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Bending, stooping, climbing or lifting up to 50 pounds
  3. Operating assigned equipment
  4. Handling varied tasks simultaneously 
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

 
EXPERIENCE AND TRAINING GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:
 
Minimum Education/Training:
High School Diploma or equivalent 
 
Minimum Experience:
One year of cash handling and customer service required.

Special Instructions to Applicants:
 

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.