The Chief Information Officer (CIO) at Alamance Community College is responsible for overseeing the Information Services (IS) department and leading the development and implementation of a comprehensive IS strategy that supports the educational and administrative objectives of the college. The CIO will ensure that the IT infrastructure is reliable, secure, and efficient, and will foster innovation to enhance the educational environment and operational effectiveness of the college.  

Example of Duties

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Strategic IS Planning: Develop and execute a strategic IS plan that aligns with the college’s mission and goals, focusing on enhancing educational outcomes and administrative efficiencies.
• Leadership and Team Management: Lead the IS department, including recruitment, training, and development of IS staff. Foster a collaborative, innovative, and performance-oriented environment.
• Technology Infrastructure: Oversee the maintenance, enhancement, and secure operation of all IS systems, including networks, data management, user support services, and telecommunications.
• Cybersecurity: Develop and implement robust cybersecurity policies and systems to protect college data and network resources from unauthorized access and cyber threats.
• Budget Management: Manage the IS budget, ensuring optimal allocation of resources and cost-effective procurement of technology solutions.
• Stakeholder Engagement: Collaborate with academic and administrative departments to understand their technology needs and challenges, ensuring the IS strategy supports all aspects of college operations.
• Innovation and Adoption of New Technologies: Stay abreast of emerging technology trends and assess their potential impact on the college. Promote the adoption of new technologies that enhance learning, teaching, and administrative processes.
• Compliance and Reporting: Ensure compliance with relevant laws, regulations, and policies. Prepare reports and presentations for the college leadership and governing boards on IS strategy and operations.
• Crisis Management and Business Continuity: Develop and maintain plans for IS disaster recovery and business continuity in the event of emergencies.

Supervisory Responsibilities 
This position has supervisory responsibilities.
 
Directly supervises  employees in the Information Services Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies 
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Able to read and interpret written information.

Business Acumen - Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; conserves organizational resources.

Diversity - Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position.

Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills 
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills 
Ability to calculate and apply concepts of basic Mathematics.  

Reasoning Ability 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills 
To perform this job successfully, an individual should have knowledge of  Database software;  Design software;  Development software;  Internet software;  Project Management software;  Spreadsheet software and  Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Walking 
• Squatting
• Sitting
• Standing
• Lifting
• Speaking
• Hearing

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  

• Office Setting

 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.