Southern Wake Campus
9101 Fayetteville Road
Raleigh, NC 27603
Closes: Monday, January 2, 2023
Target Start Date
Expected Work Hours
Three years' experience in support of client platforms, including PCs, laptops, and tablets, with one year experience building and deploying operating system configurations.
Must have a valid driver's license and good driving record.
Ability to push, pull, lift, and carry up to 20 pounds of equipment
Associate's degree in an IT related discipline. ITIL Foundation certification.
Two years' experience in a leadership role serving on an enterprise level IT department.
Proficiency with mainstream industry software and end user device and mobile device management systems such as KACE, Ghost, SCCM, Intune, Jamf, Autopilot, and Apple School Manager.
This position is responsible for building, testing, and deploying client device operating systems and applications, providing expertise in assessing physical hardware platforms, and interacting with endpoint management systems. This position contributes to department strategy by delivering solutions for platform engineering and management. This position works on complex problems and provides solutions via automation to increase efficiency and enhance end users' technology experience.
Responsibilities and Duties (*Essential Functions)
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
*Builds, tests, and installs full configurations for client devices. Builds and organizes library of client device configurations.
*Maintains and administers end point device management automation systems.
*Creates and maintains operating system and application patching schedules and ensures compliance with security standards for client platforms. Ensures platform image library is maintained with appropriate patch levels and security standards.
*Creates and maintains group policy objects (GPOs) related to maintenance and sustaining client platforms.
*Manages Active Directory Organizational Units (OUs) and related objects to ensure successful management of client platforms.
*Assists in successful deployment of end point devices through configuration and automation across a large-scale academic institution.
*Responds to emergency situations as needed, during and after normal business hours, to identify, assess and mitigate critical operational issues.
Researches, implements, and maintains systems and process for mobile device management (MDM).
Collaborates with ITS staff to assess security threats related to client platforms and operating systems and takes proper mitigation steps to maintain a secure environment.
Analyzes technology impact on business processes and advises ITS management on feasibility, effectiveness, viability, and sustainability of solutions to develop standards surrounding business needs.
Responsible for editing and publishing articles in a common knowledgebase containing facts, rules, and mitigation strategies in resolving technical IT-related issues.
Takes a lead role in collaborating with ITS personnel to resolve IT-related issues, fulfill requests, develop and maintain processes and procedures, and related documentation.
Oversees and evaluates the effectiveness of procedures and processes related to client platform management.
Conducts research on latest advancements in IT technologies and processes in supporting continuous improvement.
Collaborates with ITS management in developing strategies and implementing initiatives related to end user devices and developing processes, procedures, and standards for installing, deploying, and maintaining client platforms.
Provides guidance and training regarding work processes and best practices to other ITS staff as needed.
Assists Provisioning & Deployment manager in developing project plans for client platform deployments.
Interacts with vendors to provide configuration settings for delivered client end point devices.
Complete an annual applied benchmark project on an individual or group basis
Knowledge, Skills, and Abilities
Ability to work independently and take initiative to resolve issues.
Fosters an open, collaborative relationship with faculty, students and staff to identify support needs on the delivery of IT-related services.
Demonstrated focus on customer service skills and ability to communicate clearly and effectively to a wide variety of audiences.
Basic knowledge of industry standard project management concepts.
Knowledge and understanding of current software applications used and taught by a large academic institution.
Demonstrated experience in the development of technical and user documentation.
Ability to understand and clearly relate to other members of the college software technical requirements, compatibilities, and licensing terms.
Good analytical, customer service and team-oriented interpersonal skills.
Strong verbal and written communication skills with demonstrated ability to present ideas and conduct training for groups of people.
Advanced critical thinking and problem determination skills. Strong understanding of computer networking principles.