Computer Support Services Specialist

Computer Support Services Specialist


Beaufort County Community College
5337 Highway 264 East
Washington, NC 27889
Phone: 252-946-6194

Job Location

Washington, NC


$35,250 - $45,000 Based on the College’s salary plan and commensurate with relevant education and relevant work experience.


Full-Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Tuesday, April 9, 2024
Closes: Monday, April 22, 2024

Target Start Date

Monday, May 13, 2024

Expected Work Hours

40 Hours

Reports to

Chief Technology Officer

Employment Type


Minimum Qualifications


  • Associate’s degree from a regionally accredited institution in computer science, information systems, programming or a related field.


  • Minimum of 1 year work experience working in the computer support field or a help desk setting


  • Must have a strong commitment to customer service.
  • Excellent interpersonal skills and ability to communicate effectively with a diverse group (students, faculty, and staff).
  • Ability to manage multiple activities at once and prioritize effectively.
  • Demonstrate organizational skills.
  • Ability to maintain a high level of confidentiality.

Preferred Qualifications


  • Bachelor’s degree from a regionally accredited institution in computer science, information systems, programming or a related field.


  • Minimum of 3 years work experience in IT or related field.

Position Description

Full-time, 12-month staff position reports to the Chief Technology Officer. Responsible for technical assistance to all college computer users, and works in cooperation with the campus Systems and Network Administrators to provide college-wide computer, telephone, and printer support.


  • Provides the first line of technical support for the campus users concerning hardware, software, telephony, and printing. Either by phone or remote desktop connection.
  • Assists in the procurement, set up, and installation of new computers, telephones and printers on the campus.
  • Supports computer services including but not limited to the computer workstations in classrooms and faculty /staff offices on all campuses.
  • Troubleshoots and performs minor repairs to personal computers, printers, and computer hardware. Also coordinates the repair of more difficult problems with the equipment vendor.
  • Coordinates computer equipment use in facilities and ensures resources are available as needed.
  • Monitor computer labs daily, and ensure they are ready for use before the first scheduled day and evening class.
  • Conduct preventative maintenance as required.
  • Coordinate inventory checks of all campus computers with the Campus Inventory Control Officer.
  • Provide annual user training sessions on campus software applications as needed.
  • Monitor software compliance for the campus and report changes to the Network Administrator.



  • Serve on the College’s Committees as assigned.
  • Pursue professional development activities to enhance job skills and knowledge, as agreed upon by employee and supervisor.
  • Comply with the College’s policies and procedures.
  • Perform related duties and responsibilities, as assigned by supervisor.

Job Post Contact

Beaufort County Community College

Human Resources

5337 HWY 264 East, Washington, NC 27889

Phone: 252-940-6404

Fax: 252-940-6414